Starbucks Baristas: The daily grind
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looking for advice (self.starbucksbaristas)
submitted by JinxSpade
Imagine this: you're in a high yield store in the middle of peak. You're warming, running food down to mobile, and you see some customers standing there looking gruff. You're caught up on food for the moment but you ask anyway because customers are blind, "hey, are you waiting on any food?"
They say no. Typically I'd ask for the name to get their drink stickers pushed up but we had a newer barista on cafe/mobile bar who is intent on doing drinks in the order they come when we get a bunch of people like that. So what do you say? I'm autistic and struggle with making connections.
Pulling stickers isn't an option, and in that moment the barista wasn't making great customer connections (again, newer, and was probably focusing on sequencing).
Thanks for your help in advance!
They say no. Typically I'd ask for the name to get their drink stickers pushed up but we had a newer barista on cafe/mobile bar who is intent on doing drinks in the order they come when we get a bunch of people like that. So what do you say? I'm autistic and struggle with making connections.
Pulling stickers isn't an option, and in that moment the barista wasn't making great customer connections (again, newer, and was probably focusing on sequencing).
Thanks for your help in advance!
SportsChick79 19 points 1y ago
Just making sure you're not waiting on me. Our barista's will have your drink to you as quickly as possible. Thank you for your patience and have a great day. ...Exit stage left back to warming...
diphenhydranautical 9 points 1y ago
something along the lines of “gotcha thanks, just wanted to make sure!”
don’t feel bad about not asking for their name(s), you have to worry about food and that’s your primary concern
don’t feel bad about not asking for their name(s), you have to worry about food and that’s your primary concern
Puddle_Duck88 6 points 1y ago
I’m also autistic. Thinking about switching jobs because I’ve been here for a while now and it just seems the exact opposite of an autism friendly work environment. You have to deal with people pretty much constantly, shifts are never consistent so you can’t establish a routine or sleep cycle and therefore are always tired and drained, so much going on that sensory overload is inevitable, coworkers don’t seem to have clear communication boundaries so they yell at each other and at you even when you didn’t do anything and bosses don’t seem to care to do anything about it, you have no time to process information and if you need a second your coworkers will loose their shit, nothing is consistent and you’ll be told five different ways to properly do things and you have to remember who expects them done in each way to avoid getting yelled at and there are days when I’m having to take orders and scan the cafe to see who’s nearby. For example, one of our SSVs will be livid if you are chatting too long at window but our SM will be mad if you aren’t chatting and sometimes they both work at the same time and just run back and forth telling you to stop talk and start talking and then you start slowing down because you’re having to keep looking over your shoulder the whole time. Also, auditory delay is great when customers are trying to order multiple drinks with multiple modifications at the speed of an auctioneer and then they get pissy if you ask them to slow down or repeat themselves and half of them have unintelligible accents and I swear they’re only saying half the words in English and sometimes they actually are saying only half the words in English
Responsible_Snow7109 1 points 1y ago
"Multiple drinks with multiple modifications at the speed of an auctioneer" 🤣 lmao i need this to stay in my head the next time i encounter someone at my store doing this. Lol ive been at starbucks for a little over 2 years and i can put in drinks easily on the register but that doesnt even matter wen u get a customer talking at the speed of an auctioneer lol
Puddle_Duck88 2 points 1y ago
Oh and they get so mad when you tell them you need time to put it in. They think there’s a fancy tech gadget that translates their words straight into the computer or something
Responsible_Snow7109 1 points 1y ago
Lol honestly. I mean it just goes to prove my theory even more...they view is as coffee making robots instead of humans
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