Usually if they ask for cream they just want half & half.

Cream means half and half

don’t blame yourself, the pos person probably rang it up incorrectly because what the customer said was unclear or they didn’t know what they wanted, cream is half and half, heavy cream is heavy cream, sweet cream is sweet cream. breve is replacing the dairy that’s already in a drink with half and half (or like others have said, more than an inch of cream)

Don’t be embarrassed, they usually throw a fit when their nitro doesn’t have ice 🙃 I always like to see their face of horror

You did the right thing. The customer ordered incorrectly. Too many people assume you know what they mean. If you’re taking the order the best thing to do is clarify if it’s the half and half they wanted or the sweet cream, especially when it comes to cold brews and nitros. I have to ask all the time when someone orders cold foam, do they want regular cold foam or vanilla sweet cream cold foam. 98% of the time it’s vanilla but I don’t want to assume.

Breve= cream= half and half they’re all the same, if they say sweet cream then do what you use for the the vanilla sweet cream cold foam

We have a lot of customers that want the vanilla sweet cream nitro cold brew but just call it “the cream cold brew” which isn’t our fault at all but it’s always easiest to ask them to be more specific tbh

Cream = breve unless they specify HEAVY cream. Otherwise just ask. But just “cream” never means hwc

Yea if it says add cream it means half and half

Cream =half and half
Breve Still = half and half (this is used for lattes or drinks that are made up of mostly milk)

If they want heavy cream or sweet cream it will say heavy cream or sweet cream

On the register in the milks section, the left side will all charge the person. The reason is because this way, they want the entire drink to be made of that milk. So if they want their entire drink made Breve, it just means Half & Half in a large amount.

If youre looking at the register and see all the right side option milks, it just means a small amount. Between less than 2 oz to 4 oz. This is why you can click on “light” ____ (whatever milk) or “extra” ____ (whatever milk.) This is also why they wont be additionally charged.

Left side = completely made with (costs extra)

ex: lattes, frappuccino’s, shaken espresso’s, pink/dragon/star drinks, ect.

Right side = splash of / smaller amount (doesnt cost extra)

ex: pike with cream, nitro with heavy cream, americano with sweet cream, ect.

Cream = Half and Half, but all others will be referred to as their name. i.e. Sweet Cream, Heavy cream. But if youre ever confused, always ask bc it cant hurt.

You to customer: “When you say cream do you mean Half & half, heavy cream, or sweet cream?”

Also, you didnt ring him up wrong. He ordered his drink wrong. All nitro’s with Sweet cream are ordered as “Vanilla Sweet Cream Nitro Cold Brews.” Most people shorten it to “Sweet Cream Nitro” or “Nitro with Sweet cream.”

Hope this helps! Dont be embarrassed, youre okay :)

mistakes happen girl. literally the last two times i was on handoff i knocked over a drink all over the counter. it’s embarrassing, but honestly you just gotta laugh it off, it you keep taking them too personally you’re gonna be miserable there. i think making mistakes i honestly part of the job lol.

Not gonna lie, I did that one week and was like wait…. Brain fart 🤪

If it says 1/2 1/4 (Milk, creme,Heavy) they just want a portion of the drink that.

If it just says WHOLE MILK.
Or SOY or BREVE(Fancy half and half) they want the drink made totally with that and paid to have it that way