lol we have a woman who orders teas no ice/no water because they’re too cold and hurt her teeth. valid, because extra cold things hurt my teeth too.

BUT she orders like 6 trentas and we have to make a new batch of tea every time. so half of them will be really warm. we can’t make extra in advance because she mobile orders randomly 😭

maybe so its so they accumulate points faster? i know a lot of couples who share sbux accs

My spouse and I share to accumulate points after.

Right!! I had a lady come through and get mad when she ordered a Frappuccino with no ice and the cup was basically empty 😭

Ah, I love some sugary coffee soup

Cheap ass people are annoying. It’s similar to the people who run down the line and yell out additions to their drinks or conveniently forgot they can’t have regular milk

Oh, the customer understood, trust 🙄 she knew exactly what she was doing. Then people like her try to abuse the Starbucks customer satisfaction policy in getting what they actually want, but for a cheaper price. Situations like these are why good shift leads and SMs are IMPERATIVE to making a Starbucks a tolerable place to work. If you don't have good shift leads and managers (who don't bend to every illegitimate complaint/demand), these types of people will invade like a bunch of wood roaches.

# Reminder that shaking hot drinks is a safety hazard, and you're allowed to (and should) say no

The whole cup should be full. If you put in enough ice and shake it well, there will be lots of foam and only a little room at the top for the milk.

You don’t fill the cup when you make it normally? What?

After poring it into the cup it I just dump the foam and add the milk so it's not just foam atthe top

This. So many baristas get burnt out because they are constantly bitter over the rules and customers breaking them... its easier, and better for my mental health, to just let it go

I did say this in another comment but I cant find it.
We waited until they got here and changed it accordingly, but I have been burned to many times to just fill it.
They had ment to put light ice, but clicked the wrong button. I prefer to do it like this, simply because it makes for easier correction.

At this point I'm making things to standard

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if they ask for oatmilk to the top corporate has said to charge it as a latte. Anything over 4oz. They stated it about a month about in the weekly update discussion.

We didn't, I've gotten hit before.

Did not know that....good to know...

learned this one the hard way. common sense told me “don’t do it!” but the intrusive “what if?” thoughts won that round

then they can go to the other store? like what 🙃

Actually these drinks do charge for milk

please tell me y’all don’t shake it without ice 😬

i just tell people: “it’s an ice based drink. ordering it without ice completely changes the components of the drink. the ice and espresso shaken together make up a majority of the drink with only a splash of milk. if you don’t want ice, a better way would be to order what you want is as a latte without ice. if you’re still insistent on ordering it like this, we will have to charge you for extra milk.”

I don't disagree with you at all, I posted this without any explanation because I didnt expect it to be a big deal, it was funny to see and I wanted to share it.

When we got this drink, we made it like this so that it could be easily modified to their tastes. We put a little bit of oatmilk in it to keep the shots from going stale and then waited so we could get clarification on what needed to happen

When Nate got there, after the initial shock (when he saw it he said "that's wrong"), we walked him through what a Shaken Espresso was and in the process, found out what he wanted. In reality he wanted it with light ice instead of no ice, which we then made - easy fix. If we had made assumptions about what he wanted we would then had to remake/pull those shots again once we talked to him.
As someone who's been a partner for 14 years I'm sure you understand how it can be easier to fix a drink than remake it entirely. I haven't been been with the company near that long, but it has been several years and I know the ropes. Anyone who's been with the company for more than a year knows how often everything changes and how difficult it is to be 100% up on everything. With so many updates that happen so frequently, it's foolish to think that no one will get confused at times. Making the assumption that we fully understand and are constantly completely up to date on standards is something that we all fall victim too and remaining teachable helps break that cycle of false assumptions.
I do my best to make the drinks to standard and keep the customer experience as positive as possible. I think we did due diligence when it comes to teaching about coffee and making Nate happy with his drinks.

Really quick, I want to address the general tone of your post. As I said at the beginning of this comment; this original picture/post was meant to show a funny drink order situation and provide a chance to share some comradery over that. So I was a bit taken aback by the tone in which I read your comment. Perhaps it wasn't your intention but the comment read as condescending, a little rude, and very much like you were jumping to conclusions about me and my store based on a very vague post. Because of this I had to take a moment and rewrote my response a few times. So if this reply seems defensive or irritated that would be residual emotion left over from the first few drafts lmao
Again, I don't disagree with the facts you stated just got a little heated at the way you said them.

Good ok’ Charles’ Gas Law

Lattes are almost a dollar more expensive

You’re being downvoted but same because these customers clearly want a drink filled to the brim without paying for ice and you know what? I’m too busy and don’t get paid enough to have this argument over and over

Right like we're going to have to do it anyways when they get there and get all snippy with the "ummm why isn't this full 🙄"

But I always only fill the no ice ones to the top black line and fix it if they ask bc it rlly does feel wrong to give them so much milk

I do the exact same thing cuz I'm just tryna get through my day w out being verbally assaulted

😐

For inventory reasons this is wrong, if you are adding more milk you have to mark it out. They paid for the amount of milk that goes into a Shaken esp. Which is not the same that goes into a latte.

This is incorrect, if they ask for extra milk in a shaken espresso they need to be charged.

Adding as much milk as YOU want vs what THEY want is the problem here. OP wouldn't have known if they wanted it filled to the top or with room until they arrived. It could have easily been an issue either way. Easier to leave it empty and fill when they arrive.

All the shaken espresso drinks when made correctly get 1/4 of milk per standard.

Look at the recipe cards available on the partner hub or ipads.

Good to know people are still taught these drinks wrong

No

Was it the same miss print when Starbucks told us to stop putting water in hot chai 🧍