This lady comes in twice a day to get an 8 shot venti chocolate almond milk espresso, sometimes wants it blended sometimes not, but always DEMANDS it in a trenta so she gets her full shots. She’s screamed, berated, and bitched at every barista who tells her no to the point when my SM did it for her once. When she came thru DT, she was incredibly rude to one of our nicest partners, who offered to put it in two cups without doing less ice or less milk, and she basically foamed at the mouth because we wouldn’t break protocol for her. After maybe 15-20 minutes the phone rang, I knew it was her and since I’m promoting myself to customer I figured I’d be able to take her verbal abuse without worrying much about my job stakes. She asked for a manager (this was a Friday, he doesn’t work until Monday) so when I told her this she replied with the above statements. After calling us a slur she IMMEDIATELY hung up.

According to my shift from that day who let the shift group chat know, she won’t be banned but she will be “talked to” about her inappropriate behavior. We are also sticking to our guns if she comes in, she’ll get her drink in a venti with any leftover in a separate cup. I can only assume this will cause EVEN MORE verbal abuse towards our baristas.

Also, get this. She’s a nurse in our local nearby hospital. I feel so bad for her poor patients who may have to deal with her bad attitude with their lives on the line.

People that think they deserve something extra simply because of the amount of money that they CHOOSE to spend daily are ridiculous. This would be the equivalent of demanding free accessories from the clothing store because you bought clothes from them. I do not understand why Starbucks customers don’t understand reality. It’s absurd. I can only imagine that it is because they’ve been able to behave so badly and be so demanding and still get their way. I’m sorry, but you can only assume good intent so many times before you realize that someone just plain sucks. This lady sucks and deserves to be publicly shamed. Imagine if you let her hospital administrator know how she behaves.

Couldn't she just order 2 ventis and politely ask for a Trent cup of ice? And then put money conspicuously in the tip jar occasionally? I have regulars that mobile order and request cups of ice/ ice water daily. Are nice and occasionally tip. I go out of my way to make sure they don't have to wait or ask for their extras bc I know the order. Kindness is the key .

This Karen my ass, this bitch needs to be trespassed, by the SM!! There is absolutely no need for you guys to be subjected to this kind of verbal abuse.

If I were you I would call partner services and report an unsafe work environment. Discuss how your mental health is being affected etc. This definitely fits the definition of mental abuse.

But nononono, the threat of unions ASSAULTING the company is what we should all focus on guys!!!! Not the customers that literally abuse the workers and then get a widdle slap on the wrist. 🥲

We had a psycho customer like that at my old store…the company gave her and her son some gift cards. She continues to harass all the nearby stores last I heard

This happened yesterday me and my coworker got yelled at for not putting or traps in Trenta because we were out of venti and had limited Trenta cups .

I hope ya'll filed an incident report about her. She needs to be banned from the store.

I thought starbucks has a anti-bullying policy saying that you can refuse service.

Yup. Sounds bout right.

Soo one op I am so sorry she treated you and all your partners this way so terrible and a derogatory word. I have customers that think because they paid for something already. They can skip the line if they want to buy something else. They will say something similar to "well I already paid, they haven't paid so you should ring me up for () now" that's not how this works you adult toddler. Bonus. Our store doesn't give venti or Trenta waters due to very consistent cup shortages. We get so many people a day who want to say "well can I just buy a Trenta cup" and I have to go through the whole "money does not change the fact that we are having a shortage" speal. Oi these customers might be getting too much for me

People really need to learn that people in customer service are, in fact, people. They also need to learn that it’s just a drink and that they can’t just force us to break rules and regulations just because they think they’re special. I say it all the time, everyone should have to work a customer service job at least once in their life to learn what it’s like to do the job and deal with these people.

Wouldn’t it be cheaper and easier to just order a venti and then a quad shot in another cup. Ask for a trenta cup of ice…. And voila same thing.

I’m kinda confused as to why 2 venti cups makes more sense for you than 1 trenta. I sell way more ventis so I know I’ll always have trentas available

Either way don’t bitch especially to the people are making your drinks/food

😂 I spend $$$ here so you cater to me😂😂😂😂😂

dang that sucks, we would of done it regardless of what rules (I don't think my store has that same rule since we aren't corporate) but no sbux workers deserves to be yelled and berated like that. My manager would of had her banned