Starbucks Baristas: The daily grind
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Call offs = Immediate write up? (self.starbucksbaristas)
submitted by canidieyet_
SM had one on ones with everyone today. She asked me if there was anything specific I wanted to talk about and I said call offs. We regularly have 3-4 a day and it’s always the same few people. It’s getting to be ridiculous but nothing is being done. Well, my SM told me this in response:
“Any call offs will be followed through with a write up, no matter the reason. 3 call offs and you’ll be separated. A lot of people call off with no real reason and it affects the people who do show up. It isn’t fair to you guys.”
While we ignore the fact the partner guide says it’s only required that you find coverage, call the store/SM with as much notice as possible…meaning she can’t just write you up because you have the flu or something.
Yes, it IS unfair. However 3 call offs and you’re fired? She didn’t specify if this was a “3 in one week/months/quarter” thing or just “3 and out” thing. I should have asked & clarified, but it still seems ridiculous either way. I can understand if someone is calling out multiple times a week, which leads to write ups and termination. But considering 80% of the people at my store have chronic illnesses and disabilities that cause them to be bedridden some days, this just isn’t possible.
[not to mention her insane “call out x hours in advance” policy 🙄 from this post https://www.reddit.com/r/starbucksbaristas/comments/ubd03i/sms_call_out_policy/?utm_source=share&utm_medium=ios_app&utm_name=iossmf)]
fyi my DM is pretty much besties with my SM. So I’m sure DM is aware, possibly even has something to do w it
“Any call offs will be followed through with a write up, no matter the reason. 3 call offs and you’ll be separated. A lot of people call off with no real reason and it affects the people who do show up. It isn’t fair to you guys.”
While we ignore the fact the partner guide says it’s only required that you find coverage, call the store/SM with as much notice as possible…meaning she can’t just write you up because you have the flu or something.
Yes, it IS unfair. However 3 call offs and you’re fired? She didn’t specify if this was a “3 in one week/months/quarter” thing or just “3 and out” thing. I should have asked & clarified, but it still seems ridiculous either way. I can understand if someone is calling out multiple times a week, which leads to write ups and termination. But considering 80% of the people at my store have chronic illnesses and disabilities that cause them to be bedridden some days, this just isn’t possible.
[not to mention her insane “call out x hours in advance” policy 🙄 from this post https://www.reddit.com/r/starbucksbaristas/comments/ubd03i/sms_call_out_policy/?utm_source=share&utm_medium=ios_app&utm_name=iossmf)]
fyi my DM is pretty much besties with my SM. So I’m sure DM is aware, possibly even has something to do w it
aint_that_right 5 points 1y ago
Call out at least two hours before your shift is pretty standard.
If you call out three consecutive days in a row you either need to seek a medical or personal leave of absence. If you do miss those three days they can go directly to separation due to “inconsistent attendance”. Most don’t go that far but if it’s a repeat offender…
If you call out three consecutive days in a row you either need to seek a medical or personal leave of absence. If you do miss those three days they can go directly to separation due to “inconsistent attendance”. Most don’t go that far but if it’s a repeat offender…
salaciainthedepths 3 points 1y ago
Honestly, you might be better having a sit down with partners it’s a recurring issue for and see what’s going on, if they need a leave of absence; if they’ve got home issues going on, if they need to change availability etc. We had this problem and we found out it was one of the SSVs bullying staff on their shifts and baristas were too terrified to speak out about it. Before firing a bunch of staff, I’d say try talking one on one first.
Also that policy of writing up looks like it could definitely be discriminatory - might not hold up in court but I’d def tell your SM how bad it would look if newspapers found out. Also, it will put pressure on partners to come in when sick, including with sickness and diarrhoea because they don’t want to lose their job. Calling in isn’t a bad thing! Punishing people for it instead of addressing the root causes is.
Also that policy of writing up looks like it could definitely be discriminatory - might not hold up in court but I’d def tell your SM how bad it would look if newspapers found out. Also, it will put pressure on partners to come in when sick, including with sickness and diarrhoea because they don’t want to lose their job. Calling in isn’t a bad thing! Punishing people for it instead of addressing the root causes is.
zedazeni 1 points 1y ago
No-call-no-shows, yeah, that should be a
write-up after the second one in a week or two. If a partner is calling out because (s)he is ill, then then that’s the SM’s job to find coverage. If the partner is calling out because (s)he doesn’t want to work that day, then it’s on that partner to find coverage.
It’s best to specify the type of call-out for this reason.
Lastly, not to sound heartless, but if that many partners at your store are consistently too ill to work, perhaps working a job which requires you to be on your feet/active all shift isn’t the best job. There is a point where someone being too ill to work makes them inherently unreliable. Yeah, it sucks, but it also sucks for the rest of your team who has to deal with constantly being short-staffed and having schedules remade last second and turning their job into being on-call 24/7.
Sbux isn’t meant to be an on-call job, so if, for whatever reason, certain partners are consistently making it so, then yes, they should be appropriately reprimanded, even if it’s due to chronic illness.
write-up after the second one in a week or two. If a partner is calling out because (s)he is ill, then then that’s the SM’s job to find coverage. If the partner is calling out because (s)he doesn’t want to work that day, then it’s on that partner to find coverage.
It’s best to specify the type of call-out for this reason.
Lastly, not to sound heartless, but if that many partners at your store are consistently too ill to work, perhaps working a job which requires you to be on your feet/active all shift isn’t the best job. There is a point where someone being too ill to work makes them inherently unreliable. Yeah, it sucks, but it also sucks for the rest of your team who has to deal with constantly being short-staffed and having schedules remade last second and turning their job into being on-call 24/7.
Sbux isn’t meant to be an on-call job, so if, for whatever reason, certain partners are consistently making it so, then yes, they should be appropriately reprimanded, even if it’s due to chronic illness.
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