What’s the point of improving customer connection scores unless you’re an SM? Baristas don’t get anything for raising scores. Starbucks should give incentives, not just “good job”

Happy employees = happy customers. It’s not that hard.

I fail to understand how I’m supposed to make meaningful connections with customers while also producing drinks as fast as possible to keep up with unlimited mobiles and a packed cafe. It stands to reason CCs will be low when the app actively misrepresents how long orders will take and we don’t have sufficient coverage to handle them. Also some of these people leave bad responses for things like being out of product, which isn’t something anyone has control over. It’s kind of a waste of effort to even think about imo even if shifts are pressured to improve CCs it’s ultimately a meaningless metric with little connection to the reality of how a store operates or what volume a store produces.

Better tips?

higher wages, better benefits, more coverage so they’re not working understaffed, give everyone the hours they want and approve all time-off requests.

those things would significantly reduce my stress, which would contribute to a happier disposition when talking to customers.

want to be clear tho that partners aren’t responsible for CC and they can only do so much to influence it. it’s ultimately up to customers and they’re wild. and remember that there really isn’t any incentive for partners to care about CC bc it doesn’t affect them, besides being nagged about it and having to do 1 on 1 meetings w management

No one cares less about CC than baristas, except the customers themselves.

I’m a barista, but my SM recently said he’d order all of us embroidered aprons if we hit a certain cc score. So far it seems to be working. We also just implemented a bingo sheet for window (give a customer a compliment, learn a regulars name, find someone from out of town, etc) and if you get bingo you get candy