"haha yeah! and what size for that?" 🥴

me on window talking about the weather for 2hrs straight

SAME!!

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Actually once upon a time had a customer confess to me they had just been diagnosed with cancer. Like, I'd love to be there for you, I really would. But I don't know you beyond your coffee order, so how about we not? I still feel guilty for my reaction, which was basically stunned silence, but I honestly don't know how I was SUPPOSED to react.

I have my set script when talking to customers, it throws me off when they say anything that's not in my script 😂

this morning a customer made a joke at the speaker box and all i could say was well yeah … haha your total is …

Our window register person could not shut up about the Johnny Depp Amber Heard Trial. Finally someone told them that that probably wasn’t a good topic to discuss with customers 😂

I had a barista ask how my day was going, and I pulled my Sphnyx kitten out of my shirt. Their day got better!

I’ve learned I can’t ask customers if they have fun plans because it backfires and they’ll say something along the lines of, “No, I’m going to a funeral” or something similar.

I've got three solid questions and that's IT, anything else derails my conversations, but luckily enough I tend to have success with just my core questions: How are you, where are you headed, and in response, (if they say work) ask how long they've been doing that/do you enjoy it? If they say school, ask if they have a major/what their favorite or least favorite current class is. Normally by the time they answer their drink is ready

Question as a customer! Do you guys actually like talking to us at the window? My drive thru window people always say “what are you getting up to today?” And my answer is always “oh just running some errands”.
Are you guys told to make conversation even if the customer doesn’t? Genuinely just curious. And appreciate all of you!

My favourite question is what they are watching these days. I have a nice list of shows to watch now.

I was training for the first time a few days ago. They put me on window bc that’s the easiest thing to learn. My FIRST DAY. I initiate a customer connection, and they go, “well my husband died…” and start talking for like 5 minutes into their car. I can’t hear fucking anything they’re saying and my manager is poking me trying to get her to leave but I’m just 😯 i don’t even know what to say

i had a customer tell me her brother just died after she had ordered his favorite drink but thought it was gross and wanted a remake (it was like a passion tea lemonade with soy and raspberry).

i was just like oh 😧

Once had a customer admit to me that their mother was dying and it was one of her last days. She mentioned she was getting coffee for the 6 hour drive to visit her before she passes. All I could say was that I was sorry and that she was in my thoughts. I’m not good comforting strangers.

I feel like I possibly come off rude because I never ask the customer questions (except the regulars) and they are the ones to ask me "how is your day?". It feels awkward to answer because I have to go "yeah... anyway, what was your drink again?" or "oh cool... um. your total is __. ". I have co-workers who go on full length back and forth banner with customers and as awesome that is to help our "customers connecting" it holds up the line and I'm forced to stand there waiting or be the asshole to say "hey, we have a line of drinks that need to be made and more customers waiting. I need you to start making some of these drinks" or "hey, can we cut the conversation short? I need help on bar".

My favorite response to being asked by customers "how are you doing?" Is

"Well I'm here..."

This true for every sellng job 😂

I was in a really good mood one day and talking with everyone at the drive thru and some of them were like real conversational and talking, but I couldn’t hear most of them over the Frappuccino blenders, the music, the ovens beeping, the espresso machines and so on. I always just smiled and nodded and hoped whatever they were saying was positive lmao.