Starbucks Baristas: The daily grind
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Rant :,) (self.starbucksbaristas)
submitted by SohSok
So the past few day I've been considered "late" by this ssv even though we have the 5 minute grace period, like what the other ssv said. Keep in mind that I'm also a ssv. I may never come in early, but I have yet to call out ever, and always show up before the 5 minute mark. Sometime I oversleep, but that happens to everyone at somepoint and it's not like I meant to. Mistakes can happen and people need to realize it's not the end of the world. Sure it sucks that I'm not physically there but they need to stop being petty over situations like these.
Another part of my rant is that since I'm the closing ssv, I have to make sure everything's prepped for the morning crew which is understandable, but when I'm understaffed and stuck with the pile of dishes from morning/midday crew they expect too much from me to get it all done, while trying to run and cover breaks. They say they were too busy and didn't have time to get tasks done, but so are we at night. They need to realize night time gets busy as well.
Lately our DM has been coming in, so my manager wants me to clean the store every minute, but mentally and physically we can't meet their expectations everytime. Why put a facade when the store normally looks like that. Idk if this is what our DM wants us to do, or if our manager does this just to save a face.
Another thing is that on Mother's day, it was busy the whole time, so we were slammed the whole night. Literally stayed an extra half hour past our shift getting things done. I though we did pretty decent with prep, but apparently not to my managers eyes when they said it was a bad close. I asked this other person who opens and she said she didn't notice anything bad with the close. So why did my manager say that?
From the start since I'm an outside hire (and the youngest ssv if that matters), the morning ssv's would always be on my ass about my close and it always made me feel worthless about myself. I only had 2 days of ssv training so I thought they could be more understanding but the whole time working there I wanted to quit so bad, but I also need to transfer in the fall.
I always close weekends, but yet it's hard to get time off since Ik nobody wants to close on weekends. One time I puked in the store's bathroom 3 times, so they sent me home. Next day someone told me that my manager thought I lied about puking. At that point I was super disappointed that they really thought that.
We also had a team meeting one time, and one of my closers raise their hand and asked a question if my manager could schedule more people at night since there's alot for morning. They said no due to scheduling difficulties. Those words made me feel so unsupported. My closers supports me all the way, and so do a few morning people. When one of my closers spoke up how I've been treated I was about to tear up, yet lowkey kind've put on the spot cause everyone looked at me.
Currently at the moment, I'm thinking of putting in my two weeks with the way I've been treated the whole time there.
Thanks for reading my loooong rant :)
Another part of my rant is that since I'm the closing ssv, I have to make sure everything's prepped for the morning crew which is understandable, but when I'm understaffed and stuck with the pile of dishes from morning/midday crew they expect too much from me to get it all done, while trying to run and cover breaks. They say they were too busy and didn't have time to get tasks done, but so are we at night. They need to realize night time gets busy as well.
Lately our DM has been coming in, so my manager wants me to clean the store every minute, but mentally and physically we can't meet their expectations everytime. Why put a facade when the store normally looks like that. Idk if this is what our DM wants us to do, or if our manager does this just to save a face.
Another thing is that on Mother's day, it was busy the whole time, so we were slammed the whole night. Literally stayed an extra half hour past our shift getting things done. I though we did pretty decent with prep, but apparently not to my managers eyes when they said it was a bad close. I asked this other person who opens and she said she didn't notice anything bad with the close. So why did my manager say that?
From the start since I'm an outside hire (and the youngest ssv if that matters), the morning ssv's would always be on my ass about my close and it always made me feel worthless about myself. I only had 2 days of ssv training so I thought they could be more understanding but the whole time working there I wanted to quit so bad, but I also need to transfer in the fall.
I always close weekends, but yet it's hard to get time off since Ik nobody wants to close on weekends. One time I puked in the store's bathroom 3 times, so they sent me home. Next day someone told me that my manager thought I lied about puking. At that point I was super disappointed that they really thought that.
We also had a team meeting one time, and one of my closers raise their hand and asked a question if my manager could schedule more people at night since there's alot for morning. They said no due to scheduling difficulties. Those words made me feel so unsupported. My closers supports me all the way, and so do a few morning people. When one of my closers spoke up how I've been treated I was about to tear up, yet lowkey kind've put on the spot cause everyone looked at me.
Currently at the moment, I'm thinking of putting in my two weeks with the way I've been treated the whole time there.
Thanks for reading my loooong rant :)
persona-2 7 points 1y ago
Just to address the first part the attendance policy very explicitly states that there is no grace period. Like none at all. If you are a minute late or 5 minutes late you are late.
chateauduchat 2 points 1y ago
I hear you out, but I have to say, if you’re consistently 5 minutes late, it can throw off a play. As an SSV myself, if someone is 5 minutes late, especially without notifying me, it is added stress on other partners and myself thinking whether I may need to search off coverage and/or make adjustments based on people’s breaks, etc. being on time is a kindness to yourself and others. If there’s problems being late because it’s too early on your part, please consider adjusting your availability.
Morning people aren’t necessarily responsible for tasks. They are responsible for performing well during peak and getting those low drive times. Mids and closers are more task heavy.
When you’re closing, as an SSV, to get out on time, you will need impeccable time management. I do my milk count 30 min-1 hr before close. A quick recheck at close to make sure if I need to make any adjustments. Temps too. No, it’s not “standard” procedure but I do it so we’re not waiting an hour after close to get out. Close down and pull cash at the extra registers like around 30 min before close. I make my baristas and myself if I have time to get a head start on backups around the evening because those take the most time. Closing tasks like cold bar and hot bar can come afterwards because it takes less time than backups. Sometimes, holidays are going to take longer. If you have an issue with that, consider not working on holidays, asking off, time management, or continue asking your SM to consider more staff, as they should for a holiday. If you’ve done all this and not seeing any positive changes, communicate with the morning team and see what compromises you can make so you can get on in time and they can take maybe a little more on your end. Perhaps that means maybe they can make a backup or two in the morning. I hope this helps.
Morning people aren’t necessarily responsible for tasks. They are responsible for performing well during peak and getting those low drive times. Mids and closers are more task heavy.
When you’re closing, as an SSV, to get out on time, you will need impeccable time management. I do my milk count 30 min-1 hr before close. A quick recheck at close to make sure if I need to make any adjustments. Temps too. No, it’s not “standard” procedure but I do it so we’re not waiting an hour after close to get out. Close down and pull cash at the extra registers like around 30 min before close. I make my baristas and myself if I have time to get a head start on backups around the evening because those take the most time. Closing tasks like cold bar and hot bar can come afterwards because it takes less time than backups. Sometimes, holidays are going to take longer. If you have an issue with that, consider not working on holidays, asking off, time management, or continue asking your SM to consider more staff, as they should for a holiday. If you’ve done all this and not seeing any positive changes, communicate with the morning team and see what compromises you can make so you can get on in time and they can take maybe a little more on your end. Perhaps that means maybe they can make a backup or two in the morning. I hope this helps.
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