Starbucks Baristas: The daily grind
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Management handled my medical emergency... badly. (self.starbucksbaristas)
submitted by lat3spr1ng
299 here, a disabled partner thats been with the siren for over a year. last sunday for the first time I had a medical emergency on the clock that was so severe I had to beg my manager to call my emergency contact, then soon after 911. my manager did not do these things, in fact he waited 5 minutes after TEXTING my emergency contact that I needed life saving medication to call them, and then waited even longer to call 911.
I genuinely thought I was going to die in my store in that moment. paramedics put me on oxygen in our back room and my emergency contact arrived around the same time, but both of them could’ve been there sooner. after all of this, my manager even had the nerve to make a joke to me on my way out about me being perfectly fine.
I haven’t spoken to him about it, in fact I go back this morning, but I still can’t believe it happened. I dont know who to talk about this level of negligence to, because sit downs with him personally are notorious for going absolutely nowhere and I feel unsafe knowing this is how my management handles my disability.
thoughts? direction on where to go or what to do with this? could really use some insight from some partners outside of my store.
I genuinely thought I was going to die in my store in that moment. paramedics put me on oxygen in our back room and my emergency contact arrived around the same time, but both of them could’ve been there sooner. after all of this, my manager even had the nerve to make a joke to me on my way out about me being perfectly fine.
I haven’t spoken to him about it, in fact I go back this morning, but I still can’t believe it happened. I dont know who to talk about this level of negligence to, because sit downs with him personally are notorious for going absolutely nowhere and I feel unsafe knowing this is how my management handles my disability.
thoughts? direction on where to go or what to do with this? could really use some insight from some partners outside of my store.
StephStan 254 points 1y ago
Definitely reach out to partner resources.
StrawberryAlarmclck 123 points 1y ago
Yes! This was not an appropriate response from your manager and that he joked about it is trashy
Standard-Pin1207 38 points 1y ago
100% reach out to PR make sure you label time frames for them. They will fully investigate him on video/audio. All facts leading to your justice. In fact You have rights within Starbucks call your regional manager and say your store manager is making you feel uncomfortable to go back to work.
vaudtime 170 points 1y ago
The rage I feel while reading this is astronomical
Victoriamarie03 21 points 1y ago
I give Award cos Award free, no wholesome more like … agree I’m so angry
stillwantthewhip 129 points 1y ago
Please reach out to partner resources AND your DM. This is horrible.
cpv_91 101 points 1y ago
Start with DM (cc RM) and definitely contact partner services.
I, too, am fuming just reading your account of what happened. Did none of your co-workers step up, your shift lead??? I mean WTF were you there alone with this asshole? 🤬🤬🤬
I swear some of the SM behaviors I read about in these post are downright criminal. How the fuck are they screening/making decisions on who becomes an SM in this company?
Everyday my disillusion with this company grows and grows. 😢😔 I've given 16+ years to the siren but the last 2 have been the hardest and by far the saddest. This was once a great company, who cared about its 'partners', at least that was my experience but now it's just a greedy fast food conglomerate chipping away at the reputation it once had.
I, too, am fuming just reading your account of what happened. Did none of your co-workers step up, your shift lead??? I mean WTF were you there alone with this asshole? 🤬🤬🤬
I swear some of the SM behaviors I read about in these post are downright criminal. How the fuck are they screening/making decisions on who becomes an SM in this company?
Everyday my disillusion with this company grows and grows. 😢😔 I've given 16+ years to the siren but the last 2 have been the hardest and by far the saddest. This was once a great company, who cared about its 'partners', at least that was my experience but now it's just a greedy fast food conglomerate chipping away at the reputation it once had.
orangeygirly 65 points 1y ago
File a formal complaint about your SM and make sure this stays on his file permanently. 100% go to partner resources and your DM. This is so insanely against the Starbucks code of conduct. Don’t sit down with him personally, go to his superiors. This is unacceptable and should even be a firing offense.
Chemical-Less 44 points 1y ago
With a half decent lawyer sbux would definately be liable to pay for your medical bills
Avuneon 5 points 1y ago
Along with additional damages. You could have died as a result of your manager's actions, and that would leave anyone with trauma, especially having to go in the next day and work under them?
"Hi, boss. Made it in today, didn't have to call in dead and find coverage."
Please forgive the morbid humor.
"Hi, boss. Made it in today, didn't have to call in dead and find coverage."
Please forgive the morbid humor.
squirrelsonacid 30 points 1y ago
Dude you gotta contact a lawyer first and foremost!!!
garbagecandoattitude 22 points 1y ago
THIS. Do not let the company know until you have your own ducks in line. The American Bar website has resources for free or low-cost law clinics, as well as live online support, for initial questions. You don’t have to hire anyone today, but at least begin the conversation before higher-ups have the chance to plan against your case.
[deleted] 1 points 1y ago
[deleted]
HappyMelonGirl 23 points 1y ago
Just a disclaimer I could totally be wrong about the lawyer thing but you can usually ask if you have a case.
Gather evidence ASAP. ESPECIALLY prioritize filling out an incident report with the EXACT details of what happened. If you have a sit down, record it on your phone, even if it's in secrecy. Get every detail possible about the situation in writing and documents. If any trust-worthy partners are on your side, have them write signed witness statements.
Refuse to have sensitive convos over phone, only text that way it is all in writing, and if he refuses to do that, record it. Personally, I would call out then text him bringing up the situation in detail (I'm feeling terrified of going back to work because of the way you handled my medical emergency. Im scared of working with you because i could have seriously died. Why didn't you call for help when i asked? Was it personal? Make sure you get it across exactly how he made you feel and question why he did it) and his reaction that way you get how he handled the situation in general in writing as well. If he punishes you or retaliates in any way, even passive aggressively, document it. Take all of this evidence to partner resources or HR/union, and OSHA.
This man does not deserve his position in the first place. If nothing happens after contacting corporate about it, talk to a lawyer and see if you have a case for personal injury. In some states you can also press charges for negligence of duty. Good luck my friend ❤️
Gather evidence ASAP. ESPECIALLY prioritize filling out an incident report with the EXACT details of what happened. If you have a sit down, record it on your phone, even if it's in secrecy. Get every detail possible about the situation in writing and documents. If any trust-worthy partners are on your side, have them write signed witness statements.
Refuse to have sensitive convos over phone, only text that way it is all in writing, and if he refuses to do that, record it. Personally, I would call out then text him bringing up the situation in detail (I'm feeling terrified of going back to work because of the way you handled my medical emergency. Im scared of working with you because i could have seriously died. Why didn't you call for help when i asked? Was it personal? Make sure you get it across exactly how he made you feel and question why he did it) and his reaction that way you get how he handled the situation in general in writing as well. If he punishes you or retaliates in any way, even passive aggressively, document it. Take all of this evidence to partner resources or HR/union, and OSHA.
This man does not deserve his position in the first place. If nothing happens after contacting corporate about it, talk to a lawyer and see if you have a case for personal injury. In some states you can also press charges for negligence of duty. Good luck my friend ❤️
Avuneon 2 points 1y ago
Yes, start a paper trail
Foreign_Service3102 18 points 1y ago
Lawyer up and talk to the DM for sure. Report that shit, maybe even to corporate.
Edit: grammar issues lol
Edit: grammar issues lol
analdelrey- 11 points 1y ago
Please please PLEASE call partner resources immediately and explain what happened in great detail.
Honestly I hope they fire your manager, but he will at least get in trouble.
Tell partner resources you do not feel safe in the store after this incident.
I'm so sorry this happened to you
Honestly I hope they fire your manager, but he will at least get in trouble.
Tell partner resources you do not feel safe in the store after this incident.
I'm so sorry this happened to you
lavendersigil 11 points 1y ago
What an absolute piece of shit go to your dm and partner resources as soon as you have the strength to do so
major_brd 10 points 1y ago
Lawyer up, you can post in r/legaladvice for more info on where to go from here
xiew 10 points 1y ago
Lawyer time
blueteas 6 points 1y ago
PLEASE UPDATE US I HOPE THAT MF GETS YELLED AT FOR THAT WTF IS WRONG WITH HIM i'm glad you're okay but seriously if i had the means i would fucking sue???
mushmushmushmus 5 points 1y ago
bro, your manager literally risked your life. contact ethics or partner resources or even your district manager. Starbucks is not wort your life
Cirsui 5 points 1y ago
Nah, that ain't right at all. You take care of your partners immediately. The fact they waited that long when you were obviously struggling? That straight up has me angry.
As others mentioned. Partner Resources and Your DM are your go tos. Please also contact an employment lawyer and/or the employment board. Especially if it doesn't seem your DM or PCC are going to do anything.
Also, your SM should have done an incident report, especially if 911 was called. There should be something on record about the whole thing. I don't know who all sees them besides your DM and SM, but I'm sure Partner Resources would love to hear about it.
As others mentioned. Partner Resources and Your DM are your go tos. Please also contact an employment lawyer and/or the employment board. Especially if it doesn't seem your DM or PCC are going to do anything.
Also, your SM should have done an incident report, especially if 911 was called. There should be something on record about the whole thing. I don't know who all sees them besides your DM and SM, but I'm sure Partner Resources would love to hear about it.
StrangeCloudz710 1 points 1y ago
Wow
RubySapphireSage 1 points 1y ago
Gosh I’m so upset !!! Because no partner or anyone should go to this and DM’s do the bare minimum as well ! Partner resources maybe .
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