At the end of the day, you’re getting paid regardless. Focus on quality of beverage and connections. if customers get mad it takes a bit longer, that’s not your fault.

What I’m trying to say is, we get paid a little bit above minimum wage. Try not to stress yourself out when it gets like this, cause it will definitely happen again at some point.

This mentality has helped me immensely at the bux and I’m barely ever stressed at work anymore

That’s why I quit lmao
I hope your day gets better

Lol, I got sent home today for the first time ever after having a bit of a meltdown at my store (third store in my career). It's pretty filthy and simple standards like FIFO are totally disregarded - it's been a race to who can give the least sh\*\*\*, but my guilty conscience and that stubborn flicker of idealism/vision won't let me give up (can Howard really bring back the dream?). I'm a five year partner (which apparently makes me ancient by current SBux trends), a barista trainer, and a reserve store veteran; and while the coffee master program was discontinued shortly after I first started at SBux (to my great disappointment), I jumped right back in as soon as the online academy opened it up, and I'll soon be receiving my coffee master apron (for whatever that's actually worth, now - some of the other partners in the program skipped all of the hands-on activities and have just sped through the multiple choice questions to get their certificates).

Anyway, I've been pushing back on leadership for several months but getting lip service/brush-offs, so recently I have started taking the initiative to try to coach folks on the fly - however, my SSVs would rather cut me from the shift for "not supporting the team" than actually/directly resolve the poor training and lack of accountability (and yet they constantly complain about it...?). The new hires have very quickly realized they don't have to give me any credibility at all. Why should they? I clearly don't have the support of the leadership team. My efforts, my experience, my good intentions, my aspirations for excellence - they have no real value anymore. Nobody cares about setting others up for success. We're fast food, churning out vending machine quality product. I feel embarrassed and outraged for our customers who likely don't realize the rampant clean, safe, and ready violations behind the scenes (do you really know where all the parts that make up your latte have been? lol) - who are asked to accept the repeated price markups on diminishing quality products/craft as we're forced to smile and pretend that we're so excellent. And when corporate or QASA start making rounds - wow, suddenly the store gets back into regs (so..... I know we \*can\* do it - but \*only\* when someone higher up is watching... Again, accountability).

I don't want to get written up, but I'm glad the SSV sent me home - I hope he enjoyed the rest of the sh\*\*show without me. "Supporting the team" clearly means accepting the miserable status quo (including the multitude of last-minute call-offs that further stress our already understaffed crews) - until it's time to clock out and hand the chaos over to whomever comes in next. Closing shift complains about opening shift, opening complains about closing - ad infinitum...

I don't know what's going to happen tomorrow when I sit down with my store manager (I contacted her immediately after I was cut from my shift). I need my benefits but I can't handle this anymore (also, this is supposed to be my supplemental job so I can \*focus\* on my creative work - but it's completely consumed and drained me). Is the old-school SBux experience still alive anywhere? I moved to a different neighborhood an hour away from my current store, and there's a beautiful SBux two blocks from my apt with a fantastic long bar and large circular hand-off plane, reasonable hours, a small cafe; they carry reserve beans, they do \*not\* do deliveries, and they do have job openings! It's not in my district, though, so transferring will apparently be a hassle. And if I get written up for my meltdown, lol, does that make me ineligible to transfer for another six months? Noooooooo!

Sorry I hijacked your thread with my own story, but I came here to share in some misery after getting sent home, and seeing the title "MORNING RANT" was irresistible, lol.

I had to make sure you weren’t my coworker cause this same exact thing happened to me this morning lmao

Unionize.

Talk to the shift. If your bar you should have never been asked to help with warming. Warming should have taken a customer, excused themselves to the next customer to “go throw this food in real quick” and then bounced between the two. The line can wait a second.

Welcome to a closing shift at my store hahaha.

As a ssv I’m so sorry your shift didn’t come out immediately to help. At my store at that time frame we usually have a 3 man floor but 5 on schedule (a partner to relieve for breaks and the ssv putting away/placing orders) should they need me I am just a tap of the headset away to slide in and I do. We do have our moments/rushes when we don’t have enough partners for the volume of customers at the time. It happens. We get through it, decompress and celebrate surviving. If it becomes a pattern then that should be communicated to the SM. I’m ver fortunate that my SM inquires about scheduling feedback ☺️

How long are your peaks? No one should be on break during peak, unless your peak runs like 3 hours long. At our store, all breaks are done prior to, or proceeding peak, and staffing is scheduled so that we don't have someone going on break at like 30 minutes into their shift, or waiting for 3 hours to get their first break.