We’ve worked out a system in my store that as long as the brewed coffee is only getting sugars and creamer (including alternatives) then the register partner gets it. We have sugars and cream (carafe) at our brew station. Before there was a “don’t make” button on the register we would input “No”, “Don’t Make” or “ DM” as the name or the ask me. If the brew has a shot, steamed whatever, or multiple syrups we let the bar partner handle it. It works well for us in keeping with the flow.

To me, I just wish that my co-workers who are on register when I'm on bar would communicate with me about coffee orders. Sometimes they don't say anything and other times they do. Like if they ring up somebody at the register for a coffee with some sugars and cream or whatever is in there or even if it's just black coffee, I've brought it up to them before and I said "hey can you guys please let me know if you're able to grab that customers coffee or not so that way I know whether I should prep the cup for you or prep the cup and get it myself or put it on the counter behind you so you can get it when you're ready"

And their response is " when you get to the sticker just ask me about the coffee"

But like I'm thinking to myself like they're the ones that are coming into contact with the coffee order first so they should be the ones to communicate it to me like hey can you grab it or hey I can grab it in a second or oh i didnt grab it yet.

the way i do it is i just kinda interrupt my baristas and say “hey ___, when you have a second, i need 2 splenda” or something like that so they know I need their attention but they don’t drop what they’re doing.

most of my coworkers don’t mind and they ask me to do favors in return (“can you start a chocolate cold foam for me” or “can you pour and finish the frapps”) but it also helps that our drive through register is right next to cold bar

Hi supervisor here.

So the way we run things at my store is that that “Black coffee” is the only thing register handles.
If they want milk and sugar they gotta wait like they ordered any other beverage.
Because just as you point out. It made nonsense to congest the bar. Also what gives these customers priority over the customers before them? The fact the also ordered coffee? Ya fuckem they wait just like everyone else

Maybe this is just my store because we do not have a drive thru and are fairly low traffic, but we don't print stickers at all for drip coffee or hot teas, the register partner does it. If its a mobile the sticker prints but register partner still usually grabs it so bar partner doesn't have to walk all the way over to the brewing station.

My store only lets you make black coffees or basic hot teas if you're on register

I never know what to do in this situation (especially steamed mills) because I see the people on bar flooding in orders and having their own little system going. I really don’t want to go over and interrupt them being like, “Hey can you steam some half and half for this coffee?” since I feel like it just messes with their sequence or whatever. At the same time though, me going over to try to steam it myself takes over one of the machines which again might mess with the sequence.

im my experience it’s best that if you’re on reg you only get coffees and teas with minimal customizations (so like sugar, honey, cream, etc). hot bar should take care of custom coffees and tea lattes simply bc of getting in the way like that

You…will always be in the way 😬

At my store all hot coffee and teas at made up front and those stickers don’t print out unless it’s a HCMT.. and with those we prep them up front then pass it to bar to finish the drink .. but it’s Interesting to see how different stores do that