Starbucks Baristas: The daily grind
↑
87
↓
Customer told me i was responsible for covid 19. (self.starbucksbaristas)
submitted by takodiyaki
For background purposes i am a black/asian barista and just due to the state i live i am 100% use to being subjected to racism and shifts/managers not doing anything about it
I was DTO/DTR.. When ringing up her drink she was honestly in shock that her grande dirty alt milk chai was well over $10 so i had that in the back of my head but didn’t think much of it. She gets to the window while i’m taking another order and loudly went, “NO.” “NO Ma’am.” “You need to change that lid you just touched.” I grabbed another lid and gave it directly to her because i would need to touch another lid to.. change it. She *not wearing a mask might i add* tells me, “You need to wear a glove.” “You’re the reason covid is in *insert state*” Of course my shift comes over because at this point she’s screaming. My shift gave her a refund and stated,” I wrote the baristas name on this receipt for you.”
I just feel like it should be more consequences for shitty customers. :/ I gen/ enjoy my job so i hate when things like this happen.
I was DTO/DTR.. When ringing up her drink she was honestly in shock that her grande dirty alt milk chai was well over $10 so i had that in the back of my head but didn’t think much of it. She gets to the window while i’m taking another order and loudly went, “NO.” “NO Ma’am.” “You need to change that lid you just touched.” I grabbed another lid and gave it directly to her because i would need to touch another lid to.. change it. She *not wearing a mask might i add* tells me, “You need to wear a glove.” “You’re the reason covid is in *insert state*” Of course my shift comes over because at this point she’s screaming. My shift gave her a refund and stated,” I wrote the baristas name on this receipt for you.”
I just feel like it should be more consequences for shitty customers. :/ I gen/ enjoy my job so i hate when things like this happen.
Fluid-Opportunity671 107 points 1y ago
Why did the shift write your name on the receipt for her? She was literally acting belligerent and disrespectful, if she asked for your name , no one had to give her.
takodiyaki [OP] 37 points 1y ago
The customer asked for my name and when i asked not to give her my name my shift went, “this is company policy.”
chinksauces 115 points 1y ago
your name shouldn’t have been given out due you being in danger and harassed. I would contact PPC and have them look into it. Your shift literally you put you in danger.
MrDunsparces 46 points 1y ago
This. I refuse to give names to anybody once I rescue my barista from the situation.
Fluid-Opportunity671 13 points 1y ago
Period
theepi_pillodu 5 points 1y ago
Don't escalate the matter. Just give some random name that you know your store doesn't have a lot worker with that name? The customer is already fucking crazy, why do you want to stir the pot?
Torirock10 47 points 1y ago
ur shift weird asf
cpv_91 39 points 1y ago
I would definitely report your SSV for 'endangering' you in this situation. Their job is to step in and protect you.
lilkiosk 19 points 1y ago
My bestie shift literally tried to keep a customer who looked irritated from talking to me because he was convinced I was gonna get yelled at. This is not normal or cool of your shift or “company policy.” Call ppc!
sammieduck69420 17 points 1y ago
I honestly want to report your shift for you?? That’s seriously not okay and as a fellow shift lead I wouldn’t even consider sharing any information other than what I’ll do to them if they don’t GTFO
That’s a complete breach of privacy and completely inappropriate the whole way they handled that
That’s a complete breach of privacy and completely inappropriate the whole way they handled that
RareLingonberry 16 points 1y ago
They lied to you. It is not company policy and you should contact HR.
Bunphomet 16 points 1y ago
That's so bullshit
Mea-fae_Owl73 51 points 1y ago
Create an Incident Report immediately!!! The form is on the iPad, the IRF app. That customer harassed you and we as partners don’t have to be subject to abuse. I’m sorry that your shift didn’t protect you. Please include that as part of your reporting including all identifiers of the customer.
takodiyaki [OP] 24 points 1y ago
Thank you — i go back to work thursday so i will do this!
lilangrytiger 15 points 1y ago
Do this under the racism and make sure to note what your shift did! They shouldn’t have served her. Also when the masks went away for a brief point for vaccinated partners in the weekly update it said that if a customer didn’t want an unmasked or vice versa person make your drink or food that they would not be served. I cannot believe this happened! How disgusting! I’m so sorry!
nobucad 7 points 1y ago
Do this!
OneRoseDark 44 points 1y ago
the shift did WHAT. no. for complaints like "the barista literally spat in my drink in full view of the lobby" yes i will give you the barista's name. for complaints on the order of "i don't like the barista's face" you get NOTHING.
Hell, I will give you a fake name. Greg did it. Greg does all of it and the SM now gets a heads up that complainers of Greg have stupid complaints. Scapegoat Greg is born.
Hell, I will give you a fake name. Greg did it. Greg does all of it and the SM now gets a heads up that complainers of Greg have stupid complaints. Scapegoat Greg is born.
MookyOne 25 points 1y ago
Fuck that rude ass customer. And sorry you had to go through that. Your SSV was completely incompetent in this situation. Maybe think about contacting ethics regarding this incident.
cpv_91 14 points 1y ago
This ☝️
This SSV NEEDS to be reported to ethics. And their role definitely needs to be explained to them again because they obviously don't understand their job.
This SSV NEEDS to be reported to ethics. And their role definitely needs to be explained to them again because they obviously don't understand their job.
mooch0859 19 points 1y ago
i am a shift and literally cannot FATHOM why tf that shift would right down a partner’s name. that is such a 1) violation of privacy to the partner and 2) plain unsafe. if a customer is screaming at a partner for something, we are trained to deescalate it NOT put the partners in danger by giving out personal information
4filth 16 points 1y ago
You need to call ethics and compliance on your shift. Take it from me as someone who went through something very similar (my shift got fired)
GuySmileyIncognito 11 points 1y ago
Yup, document everything and if there are any supportive baristas who saw it, get them to document. Also, transfer or look for a new job, your store sounds horrible.
80sserialkiller 14 points 1y ago
ur shift is a fucking asshole
StarbuckianDee 9 points 1y ago
Sounds like maybe your shift supervisor has some ‘reservations’ about who you are too and bothered by it just like that stupid STUPIDDDD woman. Anyways, such a leader shouldn’t be stepping in to help anyone if they are just going to allow this abuse and give the lady the information she has no right asking for.
fidakitkat 8 points 1y ago
Your shift should be fired holy shit :( I’m so sorry that you are having to go through this.
sakuramads 7 points 1y ago
What the customer did was fucked up but honestly what the shift did was worse to me. What the fuck kind of person are they that they can't stick up for a fellow partner. And that's not a policy at all. Incident report and call PPC. Fuck them honestly
takodiyaki [OP] 4 points 1y ago
Who is PPC?? — And thank you for your support honesty i truly believed them when they said its company policy :/
thatswackrhi 4 points 1y ago
I think they meant PCC. Easiest way to contact is call 1-800-Starbuc and inform them you are a partner. they will transfer you accordingly. Its basically a customer service/HR for partners
sakuramads 3 points 1y ago
Yes mistake, thank you!
HelenAngel 6 points 1y ago
I am so sorry this happened to you. 💜
bre_kiser 5 points 1y ago
I’m so sorry this happened to you… it’s completely uncalled for and that shift needs to be reprimanded for their actions. Unacceptable
3aTroop 5 points 1y ago
Then they should thank you for that $1,400 dollar check they got from the government.
astrenixie 4 points 1y ago
Three words for your store's management: Ethics And Compliance.
Find the number, which is required to be posted and accessible to employees. Report that management is allowing you to be harassed and racially discriminated against by customers. Report that they gave out your name with your explicit denial of consent.
And until you hear back from them, because there will certainly be an investigation, report Every Single Incident that happens from now on. A customer yells at you again? Incident report. A manager verbally reprimands you when you were a victim of racism? Incident report. It may sound petty. It may sound like you are making a big deal of nothing. But this behavior is very much a Big Deal, and it will continue until you start keeping receipts of these occurrences.
Starbucks is not a company of saints by any means, but they want to avoid legal repercussions and lawsuits. If you place reports and press this issue, they will likely fix it. And if not? You have legal grounds to sue.
Find the number, which is required to be posted and accessible to employees. Report that management is allowing you to be harassed and racially discriminated against by customers. Report that they gave out your name with your explicit denial of consent.
And until you hear back from them, because there will certainly be an investigation, report Every Single Incident that happens from now on. A customer yells at you again? Incident report. A manager verbally reprimands you when you were a victim of racism? Incident report. It may sound petty. It may sound like you are making a big deal of nothing. But this behavior is very much a Big Deal, and it will continue until you start keeping receipts of these occurrences.
Starbucks is not a company of saints by any means, but they want to avoid legal repercussions and lawsuits. If you place reports and press this issue, they will likely fix it. And if not? You have legal grounds to sue.
p4ulinas 4 points 1y ago
I find it ridiculous your supervisor decided to make peace with the customer over your own safety. That is putting you in danger, file an incident report, talk to your SM and let them know you feel unsafe.
ringronies 3 points 1y ago
If the customer was screaming and hollering and generally making you feel unsafe or uncomfortable, your shift should NOT have given the customer your name. I don’t care what company policy is. It should be company policy to protect, defend, and stand up for baristas in the face of shitty customer behavior.
GotchaMeow 3 points 1y ago
First and last name?
takodiyaki [OP] 4 points 1y ago
Just my first name but its so unique where they only need my first.
mrcupcake18 2 points 1y ago
Dude omg I’m so sorry! That is so not right on the customers side and you’re shift leads side. Please update us what happens after you report it! Ugh! That is just infuriating and disgusting and my god I want to steal you from that store because I swear my partners and my store would protect you always! ❤️
thatswackrhi 2 points 1y ago
Your shift is literally a moron, and I hope youre okay. That is not okay, and giving her a refund? Absolutely appalling. If that customer wanted to conduct her business that way, then ahe should go to another starbucks entirely. Asking as a customer, since it is Starbucks Policy, what is your shift’s name so I can report said shift.
annaxzhen 1 points 1y ago
I’m Asian too, and this is disgusting. I’m so sorry this happened to you. I would absolutely file an incident report and the go to ethics for this. She put you in danger and needs to be disciplined for that. I’m so sorry and I’m sending you lots of good vibes!
[deleted] 1 points 1y ago
[removed]
[deleted] 1 points 1y ago
[removed]
[deleted] 1 points 1y ago
[removed]
This nonprofit website is run by volunteers.
Please contribute if you can. Thank you!
Our mission is to provide everyone with access to large-
scale community websites for the good of humanity.
Without ads, without tracking, without greed.
scale community websites for the good of humanity.
Without ads, without tracking, without greed.
©2023 HumbleCat Inc • HumbleCat is a 501(c)3 nonprofit based in Michigan, USA.