Starbucks Baristas: The daily grind
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Trying to promote, need any pointers I can get (self.starbucksbaristas)
submitted by DYMYTHRAE
I am coming upon my three year anniversary with the company, and after a rather introspective 2nd year, I have decided that I am ready to take on the responsibility of a shift supervisor. I have already made it aware to my manager, and while I am not currently a barista trainer (as i have been told its required to have been a trainer before being a shift), i have already pored over the logistics for that particular promotion.
That being said, I am currently at the stage where im unsure of how to make it mine, so to speak. I have spoken to the newer shifts at my store, and some of the more experienced ones, and gotten mixed results; some useful, some more vague. While i am not looking for an itemized list of things that i should do to prove that it would be a worthwhile investment to the company, it would be helpful to know what shift leads, former and current, did to essentially show they were competent enough to be shifts.
for example, would explaining how certain procedures we do can be improved upon given a slight change be something that would bring me the attention im seeking?
thank you all in advance, sorry for the lengthy question.
That being said, I am currently at the stage where im unsure of how to make it mine, so to speak. I have spoken to the newer shifts at my store, and some of the more experienced ones, and gotten mixed results; some useful, some more vague. While i am not looking for an itemized list of things that i should do to prove that it would be a worthwhile investment to the company, it would be helpful to know what shift leads, former and current, did to essentially show they were competent enough to be shifts.
for example, would explaining how certain procedures we do can be improved upon given a slight change be something that would bring me the attention im seeking?
thank you all in advance, sorry for the lengthy question.
oftbkk 2 points 1y ago
there’s a development training you can take which would probably be helpful for you, ask your sm about it. it’s very coaching based which is a lot of what they’re looking for
meowdrian 1 points 1y ago
If you’re trying to promote within your own store its a good idea to come up with some kind of change or project you want to lead. And then actually follow through.
When I wanted to promote from barista to SSV I started keeping a journal of all of my coaching with the team, as well as led a sales project with my team to encourage at home coffee sales.
If there’s something in the store that you think should be changed to improve an aspect of your business I would just make that change and try it out, if it’s successful - great! If not, check & adjust. Then bring those results to your manager and say “I noticed we did things this way and I thought if we changed it we could be more successful/productive/etc. This is what I changed and this was the outcome.”
Just explaining how things could be done differently without actually executing that change doesn’t show as much leadership as just actually making that change first and then discussing results. But for any change you make it’s always best to get the buy-in from your team because if they fight you on any of it it will be harder to execute successfully. But getting your team to trust and follow you is a big piece of being a good SSV so if your team is fully supportive the whole way mention that as well because that shows you know how to gain your teams trust and respect.
Promoting at a different store is a bit easier now with career progression. If you’re feeling ready to promote now you can literally just go online and apply, it’s best to get support from your manager first but I’ve had multiple baristas apply to be an SSV at another store and get interviewed and promoted without their current manager being made aware right away. You can always search for the SSV interview questions on the hub as well to see what you should expect.
When I wanted to promote from barista to SSV I started keeping a journal of all of my coaching with the team, as well as led a sales project with my team to encourage at home coffee sales.
If there’s something in the store that you think should be changed to improve an aspect of your business I would just make that change and try it out, if it’s successful - great! If not, check & adjust. Then bring those results to your manager and say “I noticed we did things this way and I thought if we changed it we could be more successful/productive/etc. This is what I changed and this was the outcome.”
Just explaining how things could be done differently without actually executing that change doesn’t show as much leadership as just actually making that change first and then discussing results. But for any change you make it’s always best to get the buy-in from your team because if they fight you on any of it it will be harder to execute successfully. But getting your team to trust and follow you is a big piece of being a good SSV so if your team is fully supportive the whole way mention that as well because that shows you know how to gain your teams trust and respect.
Promoting at a different store is a bit easier now with career progression. If you’re feeling ready to promote now you can literally just go online and apply, it’s best to get support from your manager first but I’ve had multiple baristas apply to be an SSV at another store and get interviewed and promoted without their current manager being made aware right away. You can always search for the SSV interview questions on the hub as well to see what you should expect.
Fine_Ad1851 1 points 1y ago
Does it really matter that you need to be a barista trainer before becoming a ssv? There are ssv that are external hires and don’t even know how the heck to make a drink themselves hmmm
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