Starbucks Baristas: The daily grind
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Am I overreacting (self.starbucksbaristas)
submitted by Compliantsnonstop_
Every morning, a regular comes in and orders Decaf pike, when I first started working (8 months ago), I rang him up and asked for his name (like one does) he got upset since I didn't know his name because he comes in so frequently. I wasn't used to being patient with customers at the time. So I just say, "Sorry Beyoncé," as a joke, and his wife even laughs at him for acting so ridiculously he became really irate and informed my Shift, ASM, and SM. They let it go, hence it was my first week on the job. My relationship with him has progressed significantly since we first met. I was thinking about this because the other day we were laughing and talking about it, and he stated…and I quote "yes you were an utter bitch." We were close but not close enough for him to call me a "bitch" especially not in front of other customers (which made me look bad) I was overthinking the situation all day long. Was I really a bitch and overreacted? 💀
Lost_Treat_6296 148 points 1y ago
I think your comment is funny. him calling you a bitch over simple things was not. id just distance myself from him and stop talking tbh.
Victoriamarie03 33 points 1y ago
Yup I had to do this with a regular I literally used to talk with and stuff give him hugs, he used to tell me about his cool Harley and stuff like that.. and then one day I hear about him being a fucking perve and saying like “what even is a barista” and commenting on girls looks now that im masks aren’t mandatory .. when he is literally at our store EVERY DAY. The blatant disrespect is gross and I’ve just stopped talking to him completely. He looks at me funny and tries to talk with me and I don’t entertain it at all.
Responsible_Snow7109 15 points 1y ago
Theres this really nice guy who comes to my store with his tiny Chihuahua. Hes a regular. Hes super nice and wenever he comes in, i always say "hey ur drink is in the queue and its almost done" and he always goes "u never have to rush wen im here". Hes super kind. For valentines day, he gave the store a teey cellophane bag with hearts on it and it had a handful of bite size candies in it for us to share at the store. He never gave us anything for any holiday except for that bag of candies on valentines day. Then come to find out from one of my coworkers that he recently said "i like my baristas like i like my chai tea latte...extra hot." Because his drink is a venti extra hot chai tea latte. 💀💀i was dead and bummed that he had to turn into a creep. Hes also married and ive seen his young son before but like whyyy? He was such a great customer lol still is super kind but like why do people say things that sometimes they should just keep inside their own head instead of letting people around them know
Popperz4Brekkie 61 points 1y ago
Imagine if you had called HIM a bitch… damn what a double standard. You’re expected to laugh and banter with him when we calls you a bitch, and yet he’s upset by you calling him Beyoncé.
Arsonnel 30 points 1y ago
nah fr i'm not a barista nor do i frequent starbucks--in fact i dont even know how i got on this sub--but what the actual fuck. the audacity of this guy
Torirock10 58 points 1y ago
no lmfao i think that’s funny. if a customer ever calls me a bitch i’m ending the positive relationship right there goodbye
SnooMacarons4754 43 points 1y ago
I will NEVER understand THIS. for as long as I worked at Starbucks the whole customer connection was cute but then things got dirty real quick !!!
The fact that customers felt entitled to us making them feel special was disgusting to me. I would never ever get angry at anybody who served me who forgot my name. That’s egotistical. Let people work!!!
The fact that customers felt entitled to us making them feel special was disgusting to me. I would never ever get angry at anybody who served me who forgot my name. That’s egotistical. Let people work!!!
rohammer32 33 points 1y ago
Next time he pull up I'd just call out "decaf pike for bitch"
Responsible_Snow7109 7 points 1y ago
I second this! Lol or since it upset him that OP called him Beyonce, they should say "decaf pike for beyonce!" Lol i would give anything to witness that
trbpanda 30 points 1y ago
he probably thought you were a bitch because his ego was hurt. after all, how could you not immediately know his name?????!!! /s
cloudsasw1tnesses 29 points 1y ago
the “sorry beyoncé” comment is SO funny i-💀
Tvdrone16 29 points 1y ago
Dude customers think we're friends. Unless we legit hang out outside of work, there is no reason be talked to in that way. I'd let your SM know and cease all friendly communication with this man. He clearly doesn't even care about your feelings while your at work, humiliating you like that. Fuck that guy and fuck everyone like him.
takodiyaki 28 points 1y ago
You’re definitely not overreacting.. I feel like especially for regulars who have been coming for months and years that fine line of boundaries get crossed really quick by customers..
violaaesthetic 21 points 1y ago
I guess he’s Beyoncé from now on
jazzysoranio 16 points 1y ago
For my own personal mental health I taught myself to give absolute straight forward answers to inappropriate comments like that. I.e. “no, I wasn’t a bitch” (said with a straight face). I will give excellent customer service but I am NOT here just to boost other customers’ egos at my personal expense. No sir. That was absolutely inappropriate for him to say that to you.
Also, whenever customers act offended that I don’t know their name I always ask “oh, I’m so sorry have we already met?” And then I ask if they know my name while covering up my name tag. Bet you he didn’t know your name as well. By asking if we’ve ever met before I’m indirectly pointing out how stupid it was to assume that I would know their name IF WE’VE NEVER ACTUALLY MET BEFORE.
Also, whenever customers act offended that I don’t know their name I always ask “oh, I’m so sorry have we already met?” And then I ask if they know my name while covering up my name tag. Bet you he didn’t know your name as well. By asking if we’ve ever met before I’m indirectly pointing out how stupid it was to assume that I would know their name IF WE’VE NEVER ACTUALLY MET BEFORE.
Elmo_the_Dragon 12 points 1y ago
You are not overreacting. As a shift I would want you to tell me that and I would create an incident report and talk to him. I've done it before with customers who have said inappropriate things to baristas. I've even done it to regulars, it helps set a standard that they have to actually treat you well or they can't come back. So no, you are 100% not overreacting.
tangerine46x 10 points 1y ago
One time I asked a guy his plans for the day to make conversation & he replied I’m going home to have sex and now anytime he comes in I go to the back because it made me so uncomfortable
GuySmileyIncognito 10 points 1y ago
If anyone ever acts mad about you not knowing their name, quickly cover your name badge and ask them what your name is. Also, fuck that guy, you can stop pretending to be nice to him.
daringlyorganic 9 points 1y ago
It’s not your job to remember this assholes name. What a ridiculous buffoon this guy is. I’m sitting here fuming because I hate this kinda shit people do more and more nowadays. Where has decorum gone??
boothbygraffoe 8 points 1y ago
There was a bitch involved in the interaction but it wasn't you, your Shift, ASM, SM or his wife.
Your attempts to repair the relationship should end with his utterance of the word "Bitch".
As a matter of fact, I'd start calling him "B" and let him decide what you mean.
Your attempts to repair the relationship should end with his utterance of the word "Bitch".
As a matter of fact, I'd start calling him "B" and let him decide what you mean.
leopardsocks 7 points 1y ago
Him calling you a bitch, especially loud enough for customers to hear, violates the 3rd place policy. Not to mention is just fucked up. Tbh, I would write an incident report about it because I’m petty and also because if he continues, you now have documentation it wasn’t the first time. That type of entitlement is disgusting.
Latter-Guava-4734 7 points 1y ago
I don’t think customers realize that we serve more people than just them. They’ll ask for the usual and get snippy when you ask for clarification, or just won’t give you their name expecting you to know it. Like yeah I recognize some of the customers and their orders, but I also have to help hundreds of people during my shift, sorry if my tired self doesn’t immediately remember your entire order and identity.
Honestly you weren’t in the wrong though, that comment you made would’ve made me laugh, maybe not at the time if it happened to me, but the memory. Like yeah why did I just act like an entitled prick that time. I never would though, in fact I hate it truthfully when people recognize me. If we’re not coworkers, family, or GENUINE friends don’t call me by my name unexpectedly.
Honestly you weren’t in the wrong though, that comment you made would’ve made me laugh, maybe not at the time if it happened to me, but the memory. Like yeah why did I just act like an entitled prick that time. I never would though, in fact I hate it truthfully when people recognize me. If we’re not coworkers, family, or GENUINE friends don’t call me by my name unexpectedly.
namastebetches 5 points 1y ago
sorry Beyoncé
drinkliquidclocks 3 points 1y ago
Umm yeah that is not ok. I would never serve him again.
Necessary_Low939 2 points 1y ago
Nah if it was me, “I would say something like it’s my first day, relax.” And I have said that before.
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Murder-of-Crows8 1 points 1y ago
Unfortunately one has to develop a thick skin dealing with customers. I speak from being in retail for over 30 yrs - only the last 3 at SB. Not to excuse this bad, self-absorbed, entitled behavior but they have no clue how many moving parts we deal with every single day. You get back what you put out and you sort of took the first strike. I probably have many more years on you but I often tell my customers I have CRS - Can’t Remember Shit. I do get it, but don’t overthink. There are more important things to spend your time on. ☕️
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