the amount of people saying “starbucks made me wait 20 minutes in line to tell me card readers are down boohoo” babe have you ever considered that the line is 20 minutes long BECAUSE the card readers are down? we’re trying our best. we cannot telepathically communicate to you that readers are down if you already passed the screen when they go down. i do not feel bad for you because you didn’t get your frappuccino. you will live karen. whew, today just made me realize how little people understand about what goes on behind the bar and how little control we have over these things. stop taking your frustrations out on overworked, underpaid workers.