Happened the other day where we got in trouble for laughing so hard. She had ordered a nitro but we ran out at the drive thru. When she was pulling up to the window our barista went "Hey so were actually out-" and this lady SPED out of the drive way. Like. I've never seen a car go so fast in a small amount of time she didn't even say anything lol

Customer (f~40ish) asked for a hazelnut ice coffee. I said absolutely! I asked her if she still wanted the classic sweetener in that. After explaining what that was, she said no. I then asked her if she wanted cream. She looked at me very strangely. “I just told you hazelnut”. So I kindly say “yes ma’am hazelnut would be the flavor I’d add, but cream would be separate” she looks at me and begins to raise her voice a bit “just hazelnut cream in ice coffee”… I get it now.. I say “yes ma’am our hazelnut is a flavored syrup, and our cream is separate, (I show her all the syrups and explain that we make all the flavored coffees from scratch) I have half and half or heavy cream. I can mix the two and make a hazelnut ice coffee” she begins to get unnecessarily loud and says “HAZELNUT COFFEE MATE CREAMER!…..” “ma’am… we don’t have coffee mate here..” “WHAT!? This is ridiculous! What kind of coffee shop doesn’t have coffee mate creamer!? I need to speak with your boss!” “Ma’am, I’m the acting shift lead right now, I can tell you never has Starbucks used coffee mate creamer” she got so upset and stormed out 😂 or maybe the person who tried to tell me I was making a drink wrong because I put the crème base in it and they told me “they’ve never seen anyone add that before” 🤣 OH OH ANOTHER ONE, Lady asked for 3 orders of egg bites RAW… just raw… I said “well they come cooked, I cannot sell them raw. She literally screamed at me. Like blood curdling scream like she had just been stabbed and walked out.

“can i have a [drink?]”
“ok what size?”
“the frappe?”
“yeah what size?”
“with no coffee just milk”
“ok what size?”
“with oatmilk”
“ok what size?”
“with whip?”
“ok what size??”
“nevermind”

i once had a customer come thru DT and ordered a hot mocha with extra mocha. she tells me at the window that she is going to try it first to see if it’s right because no matter where she goes it is always made wrong. i’ve worked at sbux for over a year, but did a year and a half before at a small local coffee shop, so i’ve spent a good amount of time as a barista and as soon as she said that i knew the issue was the way she was ordering it. she tastes it and obv tells us it was made wrong and that it isn’t sweet. i’m genuinely trying my best to make the moment right, and i explain to her that our mocha sauce isn’t actually all that sweet, so her adding extra isn’t really helping the sweetness. i told her we could remake it and add a bit of white mocha to it, and even told her that my old job used to add a bit of vanilla to mocha lattes to sweeten them up, and told her we could try that as well if she didnt want to try the white mocha. she then proceeded to yell at me “ARE YOU TRYING TO TELL ME HOW MY TASTEBUDS WORK?”

no ma’am. i’m trying to tell you how sweetner works.

I had a lady INSIST that the only "proper" espresso was made using freeze-dried coffee.

Like lady, espresso predates freeze-dried coffee, and second, you're literally arguing with starbucks employees, in a starbucks, about coffee.

I told the crew that's exactly why you don't coffeesplain anything to customers confidently stupid. They barely see us as actually people, so ofc they'll be right.

One night after close we had a guy in our parking lot tweaking and setting our bushes on fire. We started lovingly calling him "Moses"

This happened like 3 days ago lol, a lady comes through the drive thru and is like hey I just came through and ordered a caramel latte but I got a latte with caramel syrup. I’m thinking surely I heard her wrong. So I just tell her to pull around. And I ask her again what the problem was again. She goes my latte tastes like crap and I’m like oh okay I’ll remake it for you. And then she says what’s the difference between a caramel latte and a latte with caramel syrup it. And I was like maam what are you talking about

I’m not sure about funny, but something about our entire team standing in the parking lot, aprons still on, as the fire department runs inside to respond to a gas leak and a grown man raising his voice at us: “Does this mean my mobile order isn’t ready?!”

Oh man, only 4 years deep in sbux and the amount of craziness is too much to add. Maybe the time we had to close early because the power was out and this woman DEMANDED i make her latte, where I had to explain i couldn’t make hot milk with no electricity. she looked absolutely baffled i couldn’t conjure up a way to make expresso without power.

Lady pulls up to drive thru speaker box

“Hi welcome to Starbucks what can I get started for you”

“HI CAN I GET THE BACON GIARRHEA EGG BITES”

Literally pronounced Gruyère like “diarrhea” and I had to have someone take over because I was wheezing

my first day i was on warming and had this interaction:

woman: “hi i have a question?”

me: “of course! what can i help you with?”

woman: “are you stupid?”

me: 😀

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I used to work at a campus Starbucks and it was 40 degrees and raining that morning. My very first customer runs in to get out of the rain and does that “Brrrr so cold AND it’s raining. Crazy weather huh? Anyways, I pulled an all nighter and really need coffee.”

I suggested a red eye pike and he goes, “No no no. I need a ventayy vanilla bean frappe.” I was like, “uhh yeah okay”.

So he left, walked out into the pouring cold rain, sipping at his Frappuccino.

super silly but this guy came through the drivethru and hadn't been to starbucks before, so he asked what kind of drinks we had. i explained pretty lightly what we offered, and he asked "do you have any fruity drinks?"
i immediately went to recommend a refresher when one of the younger coworkers of mine started laughing extremely hard. i tried to ignore it but their laughter was contagious and i started laughing just as hard. the guy at the box heard us and started laughing too, and i had to spit out mango, strawberry, or kiwi to him and when he pulled around he gave us a 15$ tip and left a review saying i made his night.
it was a stupid, childish laugh but it rlly had me dying for 5 minutes

The other day, literally our 2nd customer at my first opening shift in like 2 months…
C (in drive): Can I get a venti vanilla bean iced coffee?
Me: Sure, did you want vanilla bean powder or vanilla syrup?
C: I’m not sure…
Me: I’ll do vanilla syrup because that’s more common. Do you want any creamer in that?
C: Wait, is that blended?
Me: No, iced coffee’s are not blended. Do you mean the café vanilla Frappuccino?
C: Yes! That’s it!
Me: Ok, I’ll ring you up for that.
C: But I don’t want any coffee.
Me: So, you don’t want a vanilla iced coffee, you want a vanilla bean cremé frappucino. Got it.
She’s lucky I bothered asking questions, I easily could have rung her up for an iced coffee with vanilla bean powder and that’d be EXACTLY what she asked for😭

Super awkward in the moment but it kept me entertained for the rest of the day—had a customer ask me out FOR COFFEE through the drive thru window.

Me: “What can I get started for you?”
Customer: “I just need a moment to look at your menu board.”
Me: “Sure! Let me know if you have any questions.”
Customer: “Can you get the Salted Caramel Mocha Frappuccino as a hot drink?”
Me: “Yeah! We can do that.”
Customer: “What would that be called then? What do you call that?”
Me: “A… hot… Salted Caramel Mocha.”
Awkward 🤭

Had a customer at the beginning of quarantine who regularly ordered three venti Frappucinos with espresso; think they were for her and her kids. Anyway, these drinks are obviously time consuming because they are difficult to batch and the espresso just kinda takes a minute. She refused to make herself aware of that information and regularly started fights about how long they took to prepare, and sent a few of them back because they weren’t the right “color.” Typical Karen. The funny part is that because I was working in differing locations due to store closures at the time, I personally witnessed her banned from two drive-thrus by different shift managers (and God bless em for standing up for us, that lady was nuts). Later, I return to my home store, and she comes through the drive-thru. Same order but no behavior issues. Guess they taught her something.

Love Weber!!!!!