The reason the quality of partners has gone down is because Starbucks has done everything they can to get tenured partners to quit. Some 80% of partners have been with the company for like a year or less.

Then there’s the horrendous training. Ten minute module on the iPad, one hour of hands-on practice for everything. Followed by a few months of everyone in the store continuing to train the new partners because no one can retain the amount of info in the training in such a short amount of time.

Another thing that has a big impact on closers getting out late, is when the closers aren’t set up for success. So when the closers walk in and have to spend the first part of their shift stocking every bar fridge, stocking every cup/lid/sleeve, make every single backup, clean up the messy flooded counters and sweep all the garbage off the floors, do a full trash collect and run. It’s not gonna be possible to close on time and set the openers up for success. Since I’ve started working mornings, my closers (even the newest partners) are getting out early every night. Because I’m making sure all of those things are done before they walk through the doors.

In all honesty, if closers are getting out late, one of the main things to look for is the transition being left for them.

I’d assume it has to do with how they’re being trained. I’m not sure about other stores, but every week this past month my store has been breaking its sales record. Around 6 or so weeks ago we were doing 35-38k a week (urban cafe-only), but last week we did almost 45k, and that’s with MOP and deliveries off on Sunday (tech issues). The previous week we did around 41K. On top of that, we’re not short staffed, but we definitely need more people. All of that said, training obviously isn’t going to be easy in that type of an environment. I’ve had to both train and run my shift because of a lack of SSVs and certified trainers at my store.

Add high turnover rates, the fact that generally younger people—a demographic which is generally notorious for a bad work ethic (I’m not being anti-Gen-Z or anti-Millennial, just stating that that 16 and 18 year olds typically aren’t as reliable as 26 and 28 year olds) apply to Sbux.

At the end of the day, it’s about quality trainers and SMs/SSVs who are willing to hold new hires to account.

The training is shitty ballsacks, that's why

Used to Starbucks paid a little more than the average fast food joint and had a big enough hiring pool to be choosy.

In this economy, there are not a ton of applicants and Starbucks pays the standard rate for any other fast food place, and actually lower than many like In-N-Out.
Just a good example of when being cheap costs you more money. They constantly now have to have more people to train all the new people.
If a store normally has 7 partners on the floor with one trainee, it would be cheaper to just have 7 partners making a dollar an hour more.

homie where have you been lol I've been with the company like less than 3 months and have had like 10 ssv or senior baristas quit or transfer

We have a partner who handed out a mocha by putting cold milk and chocolate in a paper cup, consecutively.

just because somebody is a 320 doesn’t mean they’re bad at their job. many 320s at my store and are doing great. signed, 287