Serve a “coffee” from an urn being cleaned. I only found out about it when the customer came back and said their coffee tasted like chemicals and asked why it was blue. The barista said they thought it was weird the coffee was blue, but served it anyway 🤯😱😱😱

Unscrew the whip cream dispenser before releasing all the pressure

fill the sanitizer buckets with floor cleaner

This person was very new and they had just finished training and we were in the worst Saturday rush I’ve ever experienced. I was organizing drinks while taking orders for the drive thru and was wondering why all the strawberry açaí drinks looked so dark. I asked them privately (so they wouldn’t be embarrassed) what they had been using and they pointed to the passion tango tea pitcher. So ,,, all our refresher drinks for like 15 minutes were tea. To be fair at the time our strawberry açaí pitcher and passion tango pitcher looked really similar lol.

Add cold water to cold milk to steam it for a chai latte.

That's funny lol. But when I was a green bean a long time ago lol, I didn't know how many pumps of Vanilla went to making WC. So I put like half a bottle for days until my SM noticed and asked why the Whips were super sweet.

Another story.... I was a shift by then, I ran the floor and it was a Sunday and super busy. This green bean was planted to Front and Warming. As customers are ordering breakfast sandwiches and pastries, he would give them a Blueberry Scone 😂😂. Not one customer noticed until an hour later, customers are coming back claiming they received warmed up blueberry scones. When I confronted the green bean, he told me in full confidence, "I think it's better for them". 😂😂😂. When I had to explain this to my SM (at the time), we died of laughter.

I have seen one of my co-workers during a busy time come help me on hot bar and there was a shaken espresso order for a brown sugar shaken espresso and they did it just as a latte. I've seen coworkers put cold water in iced chai tea lattes. When the timer goes off for the iced tea pitcher, I've seen Partners take the tea bag out and they wouldn't add event a scoop of ice or cold water but instead they would put hot water in there and I've seen some Partners not put the ice in there but they would just do cold water all the way. A few Partners I work with also don't pour enough milk in the steaming pitcher so when they're helping me on bar and I go to finish a drink they started, the drink fills the cup up with about 2 inches of room left which in turn makes me scoop the foam out and steam more milk. I've seen a partner go to make regular cold from and they used two percent milk and I told them they can't do that and they told me that they got it and continued to use it on a drink. I've seen partners grind enough beans for a quarter batch but they would Brew it on the half batch option and vice versa. I'm sure there's so many more but I can't think of anymore right now

i saw someone put malt powder into a grande iced cup while they were steaming milk to make a hot chocolate with it

When i was a greenbean, one of the first times i made a misto I somehow ended up accidentally only putting steamed milk and hot water for some reason.. I gave her hot coffee on the side and she never said anything 😳

- fully build a shaken espresso in the cup, put the shaker lid on, then give it a few swirls

- for an ice water, fill the cup with ice then put hot water over it

- use brewed chai every time someone’s ordered a hot chai latte. wouldn’t even put milk in there. just the tea bags and water. took me so long to catch that one because every time i heard a customer order one i would say to the partner “hey don’t forget hot chais get water” and they were like “yeah yeah” and so i just assumed they understood

I saw a barista put oat milk up to the milk line in a shaker, then ice, then the syrup, THEN the espresso for a BOSE. I let her shake it then asked if that’s how she always made them. Luckily she said no but I was stunned. I also caught my then manager doing something similar, but he claimed he always made them like that 🙃 we were apparently serving brown sugar oat milk lattes for a month before I saw it

There was one girl who started the same time as me and had pissed off pretty much everybody at the store by that point. I was working an opening shift with her and our SSV asked her to brew a full pike. She asked me how many scoops it was and I walked her through the brewing process despite the fact that she’d been trained by the same girl as me, so I knew for a fact that she’d been trained on brewing. I go back to what I was doing and after a few minutes, I turn around when my shift goes “what the fuck?!” Turns out she has brewed a full pike on top of the half batch of blonde that I had brewed before that. It was clearly labeled as being blonde and the pitcher’s indicator showed it had coffee in it. She was just… so stupid.

DoUbLe BaTcH a FrAp.

Attempting to brew coffee with whole beans. She didn’t understand why the coffee was so pale when she tried to pour it. 🤦‍♀️

i once had a green bean, about a month out of training, make a mocha three separate times because she was making it with cold water. she didn’t think to ask what she was doing wrong until the second attempt and by that time it was already batch two ruined. we had a good laugh about it.

Clock in

We had an older guy that once during peak spilled an entire keg of cold brew (while brewing) in the back. He then proceeded to pour the bag and the leftover liquid straight into our large trash can 🥴

A girl screwed in the charger for the whips without the cap being on the whip canister. Worst noise I've ever heard

To be honest, I'm still pretty green and there were so many things I didn't catch on to in training because it went so fast that I just kind of guess until someone corrects me. They always say "it's okay to ask questions" but how am I supposed to ask how many pumps of white mocha go into a grande wmf in the middle of our rush when literally every person is occupied?

If someone could answer that question that'd be great