mania2k18 4 points 1y ago
ahh i actually did this with the IT frap like 2 yrs ago. i had just seen the name online and had no idea what the ingredients were. it was humiliating 🤦♀️
potatopoisoning 2 points 1y ago
As a former bux barista *and* former DQ worker I can say that at least with DQ the customizations are somewhat limited.
Here is the reasoning:
I haven’t been with DQ since like 2011, but I recall there was a “custom blizzard” option in the POS (now mind you, we still had the ollldddd registers with the green monotone display that were barely recognizable as a “computer” so I have no idea if this is even part of their system anymore) and we used to tell people that we could put just about any combination of blizzard ingredients in a blizzard for them. Sometimes they would order x,y,z ingredients and we’d go “oh yeah, that’s actually a regular menu item, the ‘xyz blizzard’, we can get you that”. Other times they’d make up a mess of ingredients and we’d have to remake a more normal treat because they didn’t like it. Either way it wasn’t too different than making any other blizzard with multiple ingredients. Now, say you had a customer ask for something in a blizzard that is an ingredient for another food item that does not go in blizzards, is not in the optional ingredients for blizzards, and really has no business being in a blizzard to begin with - we’ll even say they ask for something rather outlandish like the chili from the chili dogs blended in a blizzard, or one of the frozen yogurt pucks that went into the smoothies. As a Dairy Queen employee, I can say “I’m sorry, but that isn’t an ingredient we’re able to use in a blizzard.” As a Starbucks employee if someone orders say a frappuccino with a pastry blended in, we’re supposed to by all standards *not* blend anything that isn’t specifically under “beverage ingredients” in the POS. If you have to ring it up as an item separate from the drink, it should not go in a beverage. However, instead of following *it’s own standards* Starbucks will tell you “make the moment right!” and it causes all kinds of wonky issues all over the place (in the process and also every time we get *the other Starbucks did it for me* 😤).
I think customers in general have gotten far too used to being able to customize every little thing. Which, cool as that is, companies have not caught up and been flexible in their policies and how they deal with the complications that come with it.