We inform them of the one cup policy, ring up two tall waters, and give them empty cups on the side. It costs us labor for us to split it but we can’t ring in the extra labor so we let them perform the work.

Exactly I’d rather just pour it into 2 cups so I don’t have some moron make an absolute mess out in the lobby. That’s way my work for me in the long run if I do it the Starbucks way 🤷🏻‍♀️

There was just a memo about this I think, because our manager just started cracking down on split drinks like that.

But yes, the actual policy is one cup. If you add so many things that it won’t fit in a cup, we just serve what fits in the cup. There is no follow up on if we are supposed to refund them or what, just that it’s what fits in one cup.

This is so people don’t get extra ice and add a banana, because people used to do that in a grande to make it fit in a venti with Frappuccinos.

EDIT: if they want an empty cup on the side and they want to split the drink they are welcome to do so. But technically we shouldn’t be handing out starbucks cups either. There are water cups your manager can order that are supposed to be used for anything that isn’t a sold drink. So if someone wants a cup on the side we are supposed to give them the special water cups with no logo on it. Our new manager ordered them once and then decided not to anymore because customers hated it, then our DM wrote her up even though our DM didn’t know about the water cup rule at first either.