Are we required to stay after our scheduled time? (On the clock)(self.starbucksbaristas)
submitted by pomestella
My store has always kept us 5-30 minutes after our shift (excluding closing shifts, where I’ve had to stay up to two hours after scheduled). My managers have told us we’re required to ask them if we’re good to leave (as in, if they have any tasks they want us to do before we go). I’ve seen some shifts on here say that they’re not allowed to make us stay, that we are not obligated to stay, but I don’t have any specific thing to cite in my defense. My scheduled time is the time I’ve promised, I shouldn’t have to stay after, and I should be able to say no without being reprimanded.
depresso4espresso6 points1y ago
That sounds illegal
pomestella [OP]2 points1y ago
unfortunately it’s not, as long as we aren’t asked to work off the clock
ihateyousoymatcha4 points1y ago
Company policy is there has to be at least 2 people in the store, it's a cash handling accountability issue.
If the Shift isn't finished with their tasks you might have to stay a little longer even if you've finished up. If it's the closing barista tasks that take longer, I'm not sure what the guidelines are, that's more of an HR question
If this is a reoccurring issue, try to check in with your SM to see what can be done?
pomestella [OP]2 points1y ago
i totally get that, however, this has never been the issue. this is every single shift, not just closing, for every partner. + at our store, money handling tasks start halfway through our second midday shift (they take down every other till), and after closing, are completed in around 20 minutes. we’re always scheduled 30 minutes after hours to close, but we always stay at least 15 after (again, in the past i’ve stayed for up to two hours). this is a time management issue that has been normalized at our location.
my store is currently in between SMs, however our last SM never discouraged this behavior, even when labor was up (SM at the time did take note of when we were clocking in/out, we were required to clock in only at our starting time, not a minute before, to help labor get down).
ihateyousoymatcha2 points1y ago
If you have an interim SM, or as soon as you get your new one, talk to them about this immediately. You probably aren't the only one frustrated by it, but it sounds like some of the partners have just gotten used to it.
If it's taking your store longer to close, you should either be scheduled for a longer close, or something needs to change so you can get out on time.
The occasional bad close where it takes longer does happen, but it definitely shouldn't be every night
celloqueer2 points1y ago
Am a shift—I can’t reprimand people for leaving when it is their time although it’s courteous to give me a heads up so I can cover whatever they have been doing. It isn’t necessarily a labor violation for adults to stay late if they are clocked in still, but it can absolutely be a labor violation to keep minors over depending on their situation, and it’s disrespectful for your shifts to continually do that to baristas regardless of the specifics. You deserve a reliable schedule.
Shifts should be able to get stuff done well enough the vast majority of the time without cutting into your personal time. If they can’t do that there is a problem. It might not always be the ssv’s time management—it might be that the store’s procedures need to be changed/streamlined so that it’s easier for things to get done every day, or it might be a problem with scheduling, or some other thing. But this shouldn’t just be a reality of every day that your shift team and SM just accept. Try talking to your SM about it. If you feel your SM is not safe to talk to about that or if you’ve tried to have that conversation and it didn’t work, try your DM (their contact info should be accessible to you in the back) or the PRSC (888.SBUX411). Transferring to a different store is also an option to consider. If you’re looking for paper to back you up, the partner guide literally says on page 17 that you’re meant to punch out immediately when you complete your shift.
Anyway. That’s all the professional™️ advice I can offer but as a human let me say that what’s happening in your store is bullshit lmao.
pomestella [OP]2 points1y ago
thank you so much.
one of my shifts is off the wall bonkers (and i mean this literally.), so even though our store culture is definitely incorrect when it comes to this, they’re using it as an excuse to try and get me fired because i left a minute after my non-scheduled close last night. of course, i was the one who did 80% of the closing tasks and had a family emergency, but they’ve admitted to targeting me. if it wasn’t every shift i wouldn’t even mind but it’s been like this since i started in december and according to other people, it’s been that way at our location for years. i’ve already talked to my DM about issues with that shift because we’re in between SMs right now but now it’s just about waiting on the investigation to actually launch.
BenTeHen2 points1y ago
Yes, I’ve brought his up with my manager before but he just blamed us staying late because I did a little dance on Snapchat. Seriously, I close most nights and I’ve NEVER seen him close. We often stay 5-15 min after we’re scheduled. Often some of us scheduled 5.75 hours, then we stay an extra 15 min, maxing us eligible for a lunch we never got. Fuck em.
hungry_quadricorn2 points1y ago
I’ve always been told that we are not required to stay but it’s a grey area because of the whole abandonment thing. I have worked at many stores as a barista and then a supervisor. I’ve noticed that it is a lack of time management skills at the stores where I was constantly leaving later than scheduled. The second I was promoted, I made it a mission of mine to change that. I send baristas on their way when they are scheduled to be off. Other supervisors at my store tend to “forget” what time it is. I also make sure that all baristas I work with know it is 100% okay to remind me they are off in a few minutes so they don’t feel neglected or obligated to stay until I say something. Odds are, if they ask if there’s a task they can do before leaving I either have them do a quick one or say they are all good to leave early. You can always check with the district manager to see what goes for them and it could bring awareness to labor usage. Hope you find the answer you desire!
pomestella [OP]1 points1y ago
can i ask if there’s any official guideline i can cite to my shift managers? one of them does this to an extreme and is trying to write me up for leaving close to on time instead of 30 minutes after my shift
hungry_quadricorn1 points1y ago
I cannot find any direct statement but a few options to go about finding the answer. I honestly think you can bring up this direct quote, “All partners are entitled to work in an environment that is free of harassment, bullying and discrimination.” It seems like the situation is causing the third-place to be violated for you. Which is not allowed. I highly recommend you look at emailing about policy or even submitting a concern about the situation just to have documentation on your behalf.
You can email to obtain information about policy here: EthicsAndCompliance@Starbucks.com Or you can submit a concern here through a third-party website: www.Starbucks.com/Helpline This info is found from here: https://globalassets.starbucks.com/assets/84F7DBEA77914F119230581D3EE50FD7.pdf
Hope this helps!
Perfect-Leadership581 points1y ago
you’re not required to but it’s nice to finish up what you’re doing or restock things before you leave, we have a couple partners who as soon as it’s their time they just leave, and they leave their area a mess and they’re in the middle of things :’) so in this case it hurts the person replacing then
overturned230 points1y ago
When you aren’t closing, that’s not normal
pomestella [OP]1 points1y ago
you’d think so wouldn’t you😭
overturned231 points1y ago
Unfortunately closing just takes longer than expected most times, especially if there is a truck and you aren’t done (they tend to get in the way) You can’t leave money not done so that’s a SSV things and i’m sure you won’t here the end of it if you left things dirty.
Nalin900 points1y ago
No you are not required to stay after your scheduled time and you cannot be forced to stay. You'll never get out exactly on time cause the natural of the job and needing to transition between partners but you cannot be forced to stay 2 hours past your scheduled time without your consent. If you are in the USA, I would look up how to report labor law violations in your state.
quickthinxallthots0 points1y ago
technically no you're not required but in my experience your shift still has to give you the ok or else you can get in trouble for "abandonment." so if you do have somewhere to be, your shift needs to know. shifts still shouldnt keep you for anything over 5-10 minutes without your consent/knowledge that they're giving you a longer task, but yeah i would not expect to leave on time in most food service jobs.
pomestella [OP]1 points1y ago
i’ve never expected it, it’s just that i’ve worked at this company for over half a year, and every shift has been like this. if it’s not in accordance with company policy, as some shift managers have said in other threads, it’s something to note. thank you for the advice on the “abandonment” issue, i didn’t know that, and i appreciate it
quickthinxallthots1 points1y ago
they are not supposed to keep you anything over 5-10 minutes because that can affect the overall labor (and closes should not take more than the 30 minutes allotted!) and even if they have the labor they still need your permission. i would definitely say something if it's that common.
yeah we had a guy get fired for "abandonment" because he had to leave on the dot for his shift because he had classes, so if the shift was elsewhere, he'd just leave without saying anything. afaik you can explain why you can't stay late to do a task, but they have to be notified regardless.
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