If I were the shift in that position I would send the partner home for the day. Remember cursing in the floor can be immediate termination. Also talking like that is just disrespectful. Connect with the partner, refer to Starbucks mission and values and let them know you’ll be sending them home and hopefully they can come back with a better attitude to add to the third place mission. Continue to do this over and over again until your manager has to do something about it.

In regards to C bragging about an upcoming promotion,

The hallmark of a great leader, and supervisor, is the willingness to do more than is required or asked of anyone. Think about your best supervisors, were they ever coasting on the bare minimum?

Whenever I got resistance from a co-worker to actually do work I would respond carefully with a “You think you’re going to get away with that as a shift supervisor?”

We show people what we’re capable of before we’re elevated in our responsibility. Being in charge means more cleaning the bathroom, not less work.

My bosses wouldn’t ask me to do anything they wouldn’t do first. That’s why I’ll always support their play and never feel like I’m being abused.

document everything. every interaction that does not create the 3rd place, every hostile conversation, every curse to or about you or other partners, every refusal to do tasks that are involved in their job (this one is tricky because partners can refuse to use certain chemicals or perform certain cleaning tasks i believe), every extended break they take, every time they’re late. have your other ssv’s do the same. take this list to your sm and explain you’re not coming from a place of malice or wanting to get your coworker fired or disciplined, but that it’s affecting your store environment and third place and they are not serving the starbucks mission and values. hell, you could even ask your DM to sit in on the meeting as well if your sm isn’t doing anything.

after i was newly promoted as a shift, we had one partner who did some similar things. she would take extended breaks, do mundane tasks when we needed her to do more important things, lie to other partners and manipulate them to get her to switch roles without consent of the ssv (i’m really chill about people switching roles especially if we’re slow- all she had to do was ask!), and only partially do tasks unless you asked her specifically to do each part (one time i asked her to do the mats which includes sweeping and mopping the floors at my store, she did mats and moved on to do other useless things. i asked her to sweep and finish floors, she swept and did something else. i had to ask her again to finish them by mopping, she had been there for a few months at this point lol). i took a list to my former sm and asm and said i don’t want her to lose her job or anything but she doesn’t listen to us and i don’t know how to handle it anymore, please help.

use your sm and dm as resources. they can provide you with different approaches of how to handle certain situations. but this one feels like it’s not going to change by ssv’s talking to them. your sm needs to step up and protect the other partners and the store environment, and if they won’t do that then you need to contact your dm and relay the information to them. since your sm is new, they probably aren’t sure how to approach this either and may need that guidance. as an sm i’m sure it’s a hard thing to do! but it needs to be done.