Starbucks Baristas: The daily grind
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till/cash question (self.starbucksbaristas)
submitted by idk_why1000
I have a question about assigning tills.
I'm a recent rehire, I used to be a supervisor years ago. So, obviously we're not supposed to share tills as, if money goes missing, then the responsibility falls on whoever was assigned to that cash drawer.
When I was a supervisor the process was one person was assigned to a cash drawer, then when that person unassigned their till the supervisor would count it and reset the float for the next person. This makes sense to me.
However, at my new store the supervisors don't count the float between till assignments. Our manager is cracking down on till sharing but we'll have multiple people assign/unassign throughout the shift on the same cash drawer. In my brain, this is basically the same as till sharing.
Has the process changed since I was a shift? Or is my store just not doing things by the book?
Thanks!
I'm a recent rehire, I used to be a supervisor years ago. So, obviously we're not supposed to share tills as, if money goes missing, then the responsibility falls on whoever was assigned to that cash drawer.
When I was a supervisor the process was one person was assigned to a cash drawer, then when that person unassigned their till the supervisor would count it and reset the float for the next person. This makes sense to me.
However, at my new store the supervisors don't count the float between till assignments. Our manager is cracking down on till sharing but we'll have multiple people assign/unassign throughout the shift on the same cash drawer. In my brain, this is basically the same as till sharing.
Has the process changed since I was a shift? Or is my store just not doing things by the book?
Thanks!
fuwaldah 5 points 1y ago
> Has the process changed since I was a shift?
Yes.
Nobody should be sharing tills. Ever. 100%.
You do not count tills between partners. You only have to count tills at the end of the evening, or when the drawers go in the safe. You can drop excess money from the cash boxes as needed. Don't worry... the computer is smarter than we are.
Yes.
Nobody should be sharing tills. Ever. 100%.
You do not count tills between partners. You only have to count tills at the end of the evening, or when the drawers go in the safe. You can drop excess money from the cash boxes as needed. Don't worry... the computer is smarter than we are.
idk_why1000 [OP] 4 points 1y ago
Ok, thanks for the info! What I just can't seem to wrap my head around is if partner 1 is using the cash drawer and decides to pocket a $50 and then I assign to the same cash drawer after them, how will the computer determine where/when the cash discrepancy happened?
persona-2 7 points 1y ago
If your SM is relatively on it you will start having surprise til audits of different partners at different times of the day. If someone is pulling sketchy crap they will be found.
fuwaldah 5 points 1y ago
They'll get away with it once. But the computer is watching. They won't get away with it again.
new_direction_ 3 points 1y ago
I’ve worked as a shift at several stores and no one has ever mentioned counting tolls between assignments to me and I have never seen it done at any of them. It also wasn’t included in my shift training this year.
idk_why1000 [OP] 2 points 1y ago
Weird, I was a shift in 2012-2015 so I guess it's changed since then
mooch0859 1 points 1y ago
my (high volume) store doesn’t have time for that. whoever opens has the one till and if someone is on window or rowing, they have the other. shifts will MAYBE have time to drop the till and balance it but 95% of the time the tills will not be reset until after 4. we just do not have the time nor the people.
ihateyousoymatcha 1 points 1y ago
Technically we're supposed to count them between partners but we literally don't have time for that.
Having people unassign and assign at least holds everyone accountable for how they're ringing stuff in and marking things out, even if the cash is off at the end of the day.
Having people unassign and assign at least holds everyone accountable for how they're ringing stuff in and marking things out, even if the cash is off at the end of the day.
Electrical_Metal_106 1 points 1y ago
This was not in my training. Where can I find this information about cash handling?
ihateyousoymatcha 2 points 1y ago
I think it's in one of the SSV training videos? That's why there's an option to drop tills by partner name.
I don't know anyone in my district who actually does it though
I don't know anyone in my district who actually does it though
[deleted] 1 points 1y ago
[deleted]
idk_why1000 [OP] 1 points 1y ago
That's what I figured, I just thought it was counterintuitive to crack down on till sharing meanwhile we're sharing the same cash with multiple partners over a whole shift
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