Starbucks Baristas: The daily grind
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SSV Training (self.starbucksbaristas)
submitted by CoffeeChesirecat
Hey, I've just been promoted to shift and will start training soon. What can I expect as far as the types of tasks I'll learn and the learning curve behind them? Of course I'm familiar with a bit because I've been a partner for a few years, but I want to get a more detailed insight into how training goes so I can mentally prepare. Thanks in advance!
WorthProper3289 2 points 1y ago
Being a shift is the best thing ever. The biggest change is you’re off the floor to handle more “operations” than you are hands on with customers. Tasks include doing the morning order, inventory counts, change order, counting tills. Truthfully the hardest thing to learn is timing breaks but the job is so worth it and much more worthwhile than just being a barista
CoffeeChesirecat [OP] 1 points 1y ago
That's so good to hear. I need a change in routine and am so stoked for this. Biggest fear is definitely forgetting a break. I want my partners to not be miserable on the floor.
WorthProper3289 2 points 1y ago
When I first started I would put timers on my phone or carry a sticky note with break times on it so I couldn’t forget. My best word of advice with breaks is do them early, especially if the shift is around peak time. For example I usually manage a 7-2 shift. I always have my baristas take their short break around 8:30/9am and then their meal break around 10:30/11am. Even tho they’re close to one another and some people go 3 or 4 hours without a break after their meal, it ensures enough time if anything goes wrong
CoffeeChesirecat [OP] 1 points 1y ago
Oh, thanks, that's some solid advice. One of my ssv told me she gets frustrated when people want to take their breaks much later than they're scheduled, and it throws the whole balance off. Definitely going to be utilizing post-it notes too.
WorthProper3289 1 points 1y ago
Yeah I’ve been there with baristas not wanting to take their break. But remember you are now their “boss” and have to make decisions that better the business. So at the end of the day, you get the final say on what happens and when it happens. You can always print out the Daily Coverage Report and show baristas why you’re making the choices you are
Least_Ad3009 2 points 1y ago
I mean in terms of actual new things you will learn how to do, it’s really just the pull (am and pm), money stuff (counting tills, the change order, finalizing the deposit), and placing the order, none of which is particularly complicated. Definitely way easier than say learning how to bar for the first time. For me the big thing was really just learning how to be in charge. Like being responsible for running the floor/breaks and getting everything done. It took me a while to learn not to let the overall stress get to me. But in terms of the concrete individual things you learn how to do, imo it’s a lot easier and quicker to learn than any of the stuff you have to learn as a barista
CoffeeChesirecat [OP] 1 points 1y ago
That's super reassuring. The barista curve is quite steep, especially bar. I have managerial experience from a couple other jobs, but Starbucks definitely seems to have more defined tasks. I'm most concerned about accidentally forgetting a break or overwhelming someone in one spot for too long. I'm naturally a big ball of stress but also getting bored as a barista and ready for a challenge. Thanks!
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