Hey there. I am so paranoid (hence the throwaway) and nervous, and a bit guilty for filing a complaint with the store I am working at. However, let me tell you why I did.

- The floor is constantly wet. Yes they mop and try to keep it clean, but we have no stress mats and my coworkers and I are CONSTANTLY so close to falling and actually getting hurt. I almost slip about 5 times a shift. Not a lie.

- Nobody washes their hands … like … ever. I know the standard is every 30 minutes but not once do I ever see anybody take the time to wash their hands (or hear the timer go off). They will go straight from touching money to making drinks. I am also guilty of falling into this, but I noticed it and quickly tried to get into the routine of washing hands again. I at least sanitize my hands from time to time after touching money.

I did this because management at this story is ridiculous. The manager will stay in the back, all day, come out when it’s busy, and berate us in front of customers when things aren’t up to her standards during a rush! The manager will micromanage and ridicule all of the workers but will fail basic procedures. It angers me. But now I am thinking about my Shift Managers and how much I like them but don’t want to get them in trouble — it’s really just the manager who I thought all the blame would fall on. Just need some insight into how to feel, maybe some reassurance

- Signed,
A Barista Who Really Likes Their Job, Just Not Under These Conditions ✌🏻