Honestly yeah. It’s not the customer’s fault that their perfectly valid form of payment suddenly became unusable, and all that product’s a loss at this point anyway.

In the drive through

That’s the opportunity I saw it as. We had a sign out, but we all know how often those get looked over. I was busy and forgot to warn a couple people on DTO, so when they got to the window I just gave it to them and took the blame. It makes their day, even if it’s small and cheap, and they have a good experience and will come back again. Much better than “sorry sucks to suck” and they get a grudge.

I… don’t think that’s what they meant? All they said was that they couldn’t sell it, doesn’t mean that they threw away all the drinks lmao.