something i wish i knew: ur baristas may begin to not like u now that u have a say in what they are supposed to be doing and if it isn’t up to standards u must coach them. when i’m a barista we get along well but it seems like once i become a shift, their attitudes change completely.

during training: get to know your baristas if u don’t, find out their least and most favorite positions bc this effects ur floor and customer connections by a lot. if they are in a position they like they will strive but if they hate their position good luck.

what i do: switch positions! if u have a person in a customer based position, put them on bar after their 10 and vice versa. this helps them to get some flexibility and not hate their lives during their shifts. along with this, ask for feedback! i always ask my baristas how they feel after a shift and if there’s anything they didn’t like.

I’m not a shift any more but I was for about three years before I stepped down. Best advice I can give is to really get good at delegating tasks. Prioritize all the tasks that need to be done and assign them to various baristas structured around the break schedule. Look at the DCR at the start of you shift and try to structure the day in your mind. I know it will be tempting to try to do a lot of stuff yourself (at least it was for me) but once you get good at delegation, it will set you free. It might be helpful to write lists for each barista. This will be especially helpful during closing shifts or when there’s “down” time. If anyone doesn’t pull their weight, talk to them one on one. If that doesn’t work, talk to your manager.

Best of luck! I’m sure you’ll be great :)

Edit: also, for your assessment, talk about specific examples of ways that you’ve put Starbucks core mission and values into effect as a barista and how you’ll continue to do so as a supervisor.

I was hired as a shift but having similar positions in the past, I’ve learned that you’re going to have to be strict sometimes to keep the machine well oiled and running. Delegate tasks unapologetically and confidently but also keep in mind that just because someone is good in planted position, they may not always want to be there so keep communication civil and clear.

Biggest thing that helped me was that I didn’t want it to seem like I wasn’t doing anything simply because I was off the floor but there’s times when you as the shift MUST GET OFF THE FLOOR.

All this being said, I normally close so peak shifts may have different feelings on it. Perspective is always good though, and good luck!