Your SM gets on bar and reg??? HA, my SM has never even touched the POS system. And on bar, she just pulls stickers, lines them up & walks away. At least your SM is trying 😭😭

While I agree that logically it would make more sense to hire internally because the internal hire will know more about the basics of the business and needs of corporate, it typically is cheaper to hire someone from outside. Let me put it into perspective for you this way: a tenured SSV is at their max cap on pay. Let’s say it’s 25 dollars an hour (I think that is what the max cap is but I’m not positive so don’t quote me on that) and assume this same SSV works full time, so 32+ hours in Starbucks world. That brings them to about 800 a week at 32 hours. assume this same SSV works every week, that brings them to about 41,000 annually give or take. So now this person is offered a salary position for ASM which is a TLA, so they’re typically guaranteed a store if they do well. This will mean they work 40 hours a week, and their annual salary will likely jump up to a certain number above 41,000. Now 6 months pass in the TLA ASM program and they are granted the SM position. That will mean another raise for this same tenured partner. So going from 41,000, with 2 raises, that will *likely* put them over 50,000ish annually. (Of course this all depends on regions & where you live.) Where as they can hire an outside hire manager with a base pay of 45,000. This is a tale as old as time for companies that like to cut corners. Outside hires tend to be cheaper to pay annually.

And yes I understand equal opportunity laws means that it’s an equal opportunity for both outside and inside hires, but as of recently, there are only more and more complaints on this Reddit about outside hire managers. It doesn’t feel very equal at this point. There are plenty of willing and capable supervisors that want to grow with the company and move up the chain, but they are denied time and time again only for them to bring in someone who doesn’t know a lick about coffee. It’s just very sad to see sometimes.

There are a lot of SSVs in my district interested in the ASM program and even an ASM or 2 in my district but they won’t give them the stores… it doesn’t make any sense at all. We did just get a new DM that made her way up from barista and she said she does not ever take in outside hires, so I’m hoping there’s some change soon. It’s literally so frustrating.