From what I understand, line the cup just means drizzle inside the cup, and ex drizzle means on top.

This is just more corporate attempting to solve a problem that nobody was saying was a problem.

Like of all the things to change on the order screen, let alone company-wide change lol.

I think one problem with the line the cup system is that a lot of customers, at least where I am, expect "extra drizzle" to include around the cup. This means that whenever someone asks for it, I have to specify, "just on top or around the cup as well?" Which just complicates things more.

there's actually a new standard for extra caramel drizzle! you'll see a brief explanation when you do the summer 2 launch training on mylearning. basically when a customer asks for extra caramel drizzle, you'll use the "line the cup" button. when on bar, you'll do 3 rings of caramel around the rim(?) area of the cup so that it creates walls of caramel instead of the little swirly ribbons around the cup if that makes sense. the reason we're doing it like this now is so that there's more consisitency when ppl ask for extra drizzle i guess? doing the walls instead of the swirlies just ensures that everyone is getting the same amount of "extra" if that makes sense lolol

Apparently it’s drizzle on the side but you’re supposed to do three circles w your hand?? It’s a specific technique that we don’t get paid enough to actually care about

So line the cup doesn’t include on top right? So like a mocha and line the cup with caramel would just be around the cup not on top? And extra caramel would be be more on top?

holy fack why have they made things so complicated since i quit working there 😂

I’m confused on what to press when someone wants caramel around the cup AND on top. Line the cup w/ caramel, extra caramel drizzle, or do I press both?

Its a different charge

In Canada, we’ve always called it “cali style” meaning: ‘ca’ramel ‘li’ning on the walls of the cup, before pouring the milk/frap/etc in. I usually do little loopy designs to make it pretty.

Are customers actually going to say this? If they ask for extra drizzle will we still hit that button?

what the fuck they needa remove it just charge for extra caramel drizzle

Ugh fun ruiners at corporate - is there no individuality at all? The drizzle swirls look cool.

Honestly, if “they” would just STOP changing our screens- i wouldn’t care who gets charged what…. For all’s sake- quit changing the screen!!!!

i heard it was so they could charge more for the "extra extra extra drizzle" but, and i wasnt on dto today so take this w a grain of salt, i glanced at the screen once and there wasnt a charge for it but there was for the drizzle so i might just be dumb as shit

this is a good question, i like that you care about the attention to detail. *answer at bottom
not to be “that shift”, but did any of y’all do your summer training? 😂😂🔬haha all jokes aside, i know that at a lot of the bigger stores with heavier traffic, but especially the ones with busy drive thrus, aren’t often very on top of My Learning when it comes to their partners. i’m lucky enough to be in a cafe only

answer: it’s 3 lines of caramel drizzle in the cup, the summer 2 training includes a helpful video demo!

Bestie did you guys not do your summer trainings? ☺️ It is essentially "extra" but like the button exists so it's consistent at every store price and like amount wise there's a technique for it but like that really just means extra in the cup

All I know is, when I say extra caramel drizzle, I want that shit in the bottom, on the sides and on the top please and thank yous.

There’s a new way to line the cup too. Should be read in the weekly update thing. You do three rings near the top of the cup and it slowly lines the cup and is to be more consistent among all stores. However if you have mediocre caramel bottles then that’s another story.

This is because I actually contemplated ending the lives of people who ordered light extra caramel.

What they meant was, they wanted a light swirl of caramel around the cup, but how am I supposed to type that in? It wouldn't print

Ah, so it’s no longer the extra drizzle.

Paint

they added these buttons… i’m so happy. i haven’t worked since sunday (vacation) so I haven’t even tried the new drink

Does anyone know if “line the cup” has an “extra” button?? Like “ex line cup”.

It’s in the PPK summer two training. Three circles around the top of the cup to allow the carmel to drip down the sides of the cup.

The new OFFICIAL standard for “line the cup” is three rings around the inside of the cup. Otherwise extra is just on the top of the drink, which was the original standard. We are supposed to specify anyways, so this is just an update to the standard.

It in the summer 2 on mylearning

When I worked at SBux we cut the tips down on our caramel bottles because people would freak tf out if you didn't put a literal wall of caramel on the cup. The answer is always put more. On top and on the cup.

The “line the cup” button is for when they say ‘extra caramel/mocha drizzle’

Three circular drizzles on the top half of the cup.

I will keep putting caramel drizzle around the cup for extra caramel drizzle bc thats what our customers are expecting🤷🏼‍♀️

You put a line of Caramel or mocha drizzle around the rim of the cup so it drips down.
You do two layers.
That’s the new “extra caramel” button.
I think it charges some drinks for it now when it didn’t before.

Literally yesterday Mt shift showed me this and apparently this update was in our recent summer training. Me and my coworker did not remember that at all

Like the cup only means 3 rings of caramel or mocha on the inside walls of the cup. Ex caramel means only on top. I had someone order caramel drizzle and walls on a drink that doesn’t get drizzle by standard and it only charges for one of them.

Those cruel humans who demand a wall of caramel on the cup.....

lining the cup is just basically creating a few circular ring motions around the inside top of the cup, and the drizzle will begin to fall downwards more into the walls of the cup. i wish i had a video to explain better, but i think in the training module, it briefly tells you how to do that

I asked our general manager and she said LTC only, and it’s to be used for drinks that automatically come w it on top. If someone wants “extra” cup and top, then we click both “caramel drizzle” and “line the cup”

Drizzle on the cup (literally for aesthetic).