Does it have to be our brewed coffee or could it be espresso related? (NOT OP). But for my rehire interview, my hiring manager asked me “What made you want to come back to Starbucks?” And I legit told her a day/time that I was so happy and was able to connect with a customer who happened to be going through a tough time and he reached out to me on FB and thanked me for knowing him…we had a great and detailed conversation at that time and whenever I have a bad day I recall how just knowing someone’s name can change their day (and I’d relate that to the espresso blend ;p) hehe.