Just here to say $60 for one week's worth of tips is pretty good, I usually get like $20-25 for a full 40 hours lol

But yeah having inconsistent times to be able to pick them up is annoying, I'm sorry for that.

I don’t do tips but i like to hang out with our tip counter so this is the way I understand it. When tips are dropped, they go into sealed bags. On Tuesdays, all those tips are pooled and counted to get our total tips for the week. That amount is divided by total hours worked by all our baristas and shifts to determine the dollar amount per hour we make in tips (in my store it’s usually between $1 and $1.25 per hour in tips. Sometimes more, sometimes less.)

After that the money is split up and according to the number of hours worked by each partner and placed in bags with our names and the amounts contained within. Coins rolled and divided up that way. I’ve only ever gotten an even round dollar amount for my tips so I assume it’s rounded one way or the other and excess goes into next weeks tip pool. We don’t really mess with banks at all as far as I know.

It sounds really frustrating that they are done so inconsistently. Our guy has problems with his feet so he really values his tip time that he can spend sitting down, and he works diligently and efficiently.

Your spouse needs to direct their complaints to the SM, or the DM if they aren't listening.

I bought my store a change counting machine and rolls. It was about 60 bucks on Amazon and worth it.

Ok, so a couple things.

You can’t and shouldn’t be intermingling tip money with store money. Selling coin to the store is a security issue. Your SM and possibly DM (if they know) are ignorant to the problem or don’t care.

Secondly, it should never be the same people doing tips every week. This is another security risk. This person is handling unaccounted cash and would be easy to skim unnoticed for a long time. It’s happened. Every store I worked at had different pairs of leads do the tips to minimize the risk.

You should talk to your SM, express the security risks I laid out. Escalate as far as you need to, you’ll be avoiding a lot of potential future store drama and/or theft.

four hours???? i was scheduled to do them once without ever being taught how and it took me an hour. i’m not great with math either. literally no excuse for that.

I'm sorry your shift is being a potato, especially since, if the store is regularly running out of small bills, they have the power to adjust the change order or talk to the SM about changing how much change the store keeps on hand!

At dunkin we do tip outs every time a till is counted

I would say suggest to shifts or your store manager that they schedule someone a non coverage shift dedicated to doing tips. Also suggest that shifts order more bills during change orders to account for coin exchange for tips. It definitely should not be taking 4 hours…

I do tips at my store and it takes an hour. I count it by hand and switch out the coins with money in the tills. I’m aware this isn’t kosher but my SM asked me to do it this way, while they are around, all on camera of course. Pretty sure the reason was that allowing the previous tip person to leave and come back led to the multi-hour process problem you describe and there is only one hour of non-coverage for that task 🤷🏼‍♂️

I was of the understanding it was done every Tuesday. That can't be ok that the tips aren't being done on a consistent schedule

I used to help our shifts out with doing tips. Before they would dump the tips into the cash bag to put in the safe, they'd allow me to exchange coins for dollar bills. Cash went into the bags and coins stayed in the tip jar. In the 3 years I was there, I never received coins for my weekly tips

My store, we just get our tips in rolls of coins.

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I do tips for my store weekly. I don’t take them to the bank because I don’t have one local. But if there’s an employee who can even buy out the change weekly when the safe doesn’t have enough. Then they can take the change to their own bank to exchange. I usually hand roll all the change. Sometimes my store doesn’t have enough to exchange the ones so my partners have to settle. But yeah, if they can’t exchange it from their safe or tils…see if someone can buy it out. Another thing, the shift should NEVER be the one doing tips. Shifts, ASMs and SMS aren’t supposed to touch the money except when exchanging the money from the safe or something like that. Maybe report the issue to the District Manager? If they don’t know the issue they can’t help. (That’s what my SM tells us) But if you need any info on how to do the tips, let me know.