Starbucks created this issue, not the customer, by changing their menu boards to one size with lots of pictures. Menu’s with multiple sizes influence customers to make the choice.

Exactly! Somebody ordered a drink once and I asked them what size and they said "whatever the medium one is".... and I told them I said I don't care about the terminology that you use because I'll understand what you mean even if you say small medium or large

Or they just say "the regular" like.......there isn't a default at some of these stores...tf??? I had this guy yesterday order a small pike with cream and "a regular coffee with cream and 2 sugars" then when I handed him the tall and grande he looked all confused at me and was like "....the regular ISN'T a small?" Like no, if you wanted a small, order a small. Granted, I could've pressed for clarification but they seemed like they were in a hurry and were already ruching the process any chance they got.

> like Oh. My. God. Do I have to tell you _everything_??

i have a customer who always brings in her own cup and asks for a “caramel macchiato, no ice” and i dont know why it’s so frustrating to me.. like is that a roundabout way of saying you want it hot or what, and then be sassy when you clarify it’s an iced drink. then she asks for a venti cup of ice on the side at pick up every. single time.. she doesn’t care about not using single use plastic she just wants her 10 cents.

I think it’s company standard to give them a grande if they don’t say a size in Canada and if we don’t type in a size first it’s defaults to a grande. I haven’t seen it in writing I don’t think but just told that

company policy would be venti so they’re charged more and starbucks can make even more $

yeah i mean the POS always puts grande if you don’t specify but imma start giving them talls so they can figure out how to order and learn some essential life skills

I’ve gotten into full on arguments with customers, literally spelling out small, medium, large and have gotten attitude as to why we don’t have a regular size. Usually I will default to grande but you can never be sure if they want a grande or venti.

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There's no way out of the customer's infinite loop of madness... In the end they want a grande but in a trenta with whip 4-5 inches deep. Fml

And then they get upset that you’re asking so many questions! I’m a barista, not a mind reader.

THIS

And everytime a barista makes a video or comment like that they get flamed in the comments for complaining about their job.

Lol yepp all the children and teenagers that come to my store need less hand-holding thru the ordering process than the adults do

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