Lol yea thats irritating. For a very small period of time last summer, we had a bunch of different young teenage girls always ordering a grande drink at the register and then saying "it was supposed to be a venti" at the hand off area. Like i kno wat u guys are doing lol

I would get talked to at my store by the shift supervisor if i tried to charge the difference cuz my main monday thru friday opening shift supervisor hates conflict or confrontation or anything weird or awkward so she lets people have shit. Like we had a long period of time where people were coming in and they were looking for their mobile orders and we find out that they placed it at another store. It was happening way way too often with people having more than one drink and more than one food and their order so we kept giving out a bunch of free products and with shortages, my manager changed up the rules a little bit and said that if they only have like one simple drink or something like that then we can make it for them free of charge at our store but if it's a couple drinks and a couple Foods then we have to charge them for it and they can get a refund whenever it's convenient for them from the other place. Well the same shift supervisor was on shift one day and it was super busy and it was morning time and this lady comes and is looking for her mobile order and she apparently placed it at another store after she looked at her phone and found out and I asked how many drinks she has in her order and she had five drinks in her order and my shift supervisor said it's okay and that we will just make it here free of charge. Like we were slammed with so many orders and people in the store and my supervisor just told me to start making it like what about all the other people that ordered before her