I had a customer today come through and he'd ordered a quad con pana. When he got to the window I started with my normal "good morning your total is 3.55 today!" Cheerful thing.

And then he just goes "no it's not"

And I kinda just looked at him and I verified the drink "quad con pana?"

Yup.

"Yeah that's 3.55!"

And he proceeded to tell me no. We rung it in wrong. I double checked to see if there was a weird charge in there anywhere which there wasn't.

He proceeded to tell me "its 3.45"

I began to explain that our prices recently went up and he told me that they didn't. That he just went to the other starbucks. They told him 3.55 which was wrong, and the next time they charged him 3.45. (Or maybe he said 2.95 he wasn't making a ton of sense in his argument here)

He did the whole "listen I've been coming to starbucks for 5 years and always get the same thing and it's always been 3.45 I know it's only 10 cents but it's annoying that you people never get it right."

Like. There's no way the price of your drink stayed the same over 5 years. The drink IS 3.55 like I didn't know what to tell him. I'd explained the price increase I'd checked the pricing and how it was rung in and what he'd ordered.

I told him I could grab the shift manager who told him all the same things I did and then he told us both he didn't want it and sped off. And we threw it away.

first red flag is ordering a quad con panna lmao

I had a lady today say “this iced tea tastes like it was brewed yesterday I want a freshly brewed iced tea” oh my god my eye is twitching just remembering it!! I explained that we brew our tea fresh each morning, but she looked unconvinced. I turned it over to my SSV bc I was honestly at a loss and idk what she did to ~make the moment right~ bc I walked away lol but best believe we talked mad shit after

tbh i think it's because of a mental health crisis in the us combined with people being at the end of their rope with life: overwhelmed with bills, overworked, underpaid, etc. their starbucks trip is their pick-me-up for the day, and when people are close to their breaking point if the one positive part of their day goes wrong sometimes it puts them over the edge. plus a lot of them are on their way to work and running late for the reasons above, and they can't deal with their shitty day without their drink. i'm not defending temper tantrums just trying to give a possible explanation for the steady increase in these behaviors.

I don’t understand why anyone going into a fast food joint (that specializes in coffee) is so damn NEEDY.

If you ask for something specific and it’s not what you ordered, by all means, allow them to fix it.

But it’s a damn frozen ham sandwich from a toaster oven. You’re eating a fancy hot pocket. Calm the hell down.

Ya’ll gotta learn to just say “would you like a refund”.

That response ends a lot of tete e tete customers want to have with you.

I can assure u they only act like this at Starbucks because of the making the moment right bs and free drink if the moment is shit. I work elsewhere and people are not like this. They’re also not like this at Dunkin.

I had a woman today ask to see the sizes of the cups then tell me they were all "too large" and just started at me like wtf do you want me to do lady

Oh gracious. Have a regular that gets 3 drinks every day. 2 of them get stoppers. Silly me put a stopper in the wrong one yesterday. *rolls eyes* you would have thought I slapped him and called him a slew of bad words the way he reacted.

Over a stopper.

My very last customer ever (former 232 here) threw a snit fit when I offered suggestions to replace a drink he didn't care for. Said I was backtalking!

I had a lady today say “this iced tea tastes like it was brewed yesterday I want a freshly brewed iced tea!!!!” oh my god my eye is twitching just remembering it!! I explained that we brew our tea fresh each morning, but she looked unconvinced. I turned it over to my SSV bc I was honestly at a loss and idk what she did to ~make the moment right~ bc I walked away lol but best believe we talked mad shit after

I had a kid(maybe 10) come in last night asking for water. Watched me make the water, then proceeded to tell me it tasted funny and I need to fix it🤨 this is pure bread entitlement!!