You can only accept tips individually if the customer brings it to you in a sealed envelope with your name on it weirdly specific policy but everything else goes in the jar

sometimes customers will either put the tip in the tip jar or give it to you. say thank you either way and when they personally give it to you just put it in the tip jar :)

I had a woman make a point to give me a tip and told me not to give it to anyone else. I waited until she left because she was yelling at me to not put it in the tip jar as she was walking out and I put it in the tip jar. It was a very awkward situation. She made a huge deal out of it and told all my coworkers that they weren’t doing their jobs and that I was the only one doing my job. Which wasn’t true (SSV was doing a count so he had the store iPod out so looked like he was on his phone, drive thru were talking to each other waiting for a drink to come out, I was helping cover front and bar simultaneously. But I didn’t even make her drink. Whoever was on cafe/mobile bar did, so clearly someone else was doing their job).

Tips are calculated by dividing the week’s total tip money by the week’s total labor hours (total number of hours all partners worked) to get your hourly tip rate. Then each partner has the hours they work multiplied by the tip rate to get that week’s total tip amount.

Super simple example: If 10 partners work 10 hours, there’s 100 total labor hours. If there’s $100 in tips for that week, that’s a rate of $1/hour. Each partner gets $10.

If a customer hands you a tip, you always put it in the tip jar. Pretty much the only exception is if the customer explicitly says “this is for only you,” has the money in an envelope with a partner’s name, or otherwise specifics by name who the money is for.

they’re staring at you to put it in the tip jar because that’s where it’s supposed to go lol. all tips go in the jar and are split between baristas. this is so the person on the register doesn’t get a giant amount of money while the person on bar gets none

When I was on window and I'd be handed a that was insited for me, I'd take it in the window and set it on the counter. Then after they drove off, maybe after the next car I would put it in our tip jar. A white lie to the customer and and honest placement of money to me and my partners

I believe there is no specific policy if a partner can accept “personal tips”. I know SMs have created their own. I’ve had some SMs say under no circumstances are personal tips allowed, some say if it’s in a sealed greeting card (like bday, Christmas, etc) that had “gift money” it’s ok, and another who said if they hand it to the barista outside of their shift. Right now my SM is on the mindset that a tip is for everyone. It all goes in the tip jar. If a customers tells me it’s just for me, I pretend to put it in my apron pocket and as soon as they are gone I put it in the tip jar.

My rule is if it’s 10 bucks or more and no one sees it then it’s yours. The official policy is a stupid rule I choose to ignore. However when the holidays Start coming around the envelope rule is more strict, I’ve known baristas to keep those little envelopes with their names pre written in their apron for customers

The tip should go in the jar every Tuesday for us we calculate tips for the week. It’s how much you get for that week divided by total tip-able hours for each partner that worked that week they get divided up to everyone so yes you should put it in the jar for everyone. I’m surprised no one said anything to you.

All of the partners (at least should) be working very hard to keep the store running smoothly, so even if you’re the one on bar or register, when you get a tip it goes to everyone. So yes, put it in the jar. you’ll get your share of it later based on how many hours you work.

The only time I’ve ever taken a tip and kept it was when I was on my lunch break and a customer asked me to wipe down their table lol. She shoved a couple dollars into my hand and told me to keep it. Was off the clock so… my money imo

All tips are combined, because they are calculated using an average based on the number of hours you work

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