how do i tell my trainee they’re out of dress code?(self.starbucksbaristas)
submitted by ArtisticSpinach
hi friends ! i just became a barista trainer not too long ago and am training my second green bean - but i noticed they’re wearing rings and bracelets and have really long painted acrylic nails. my manager told me to mention dress code to them and remind them of the passages in the partner manual, which i did, but they came in today and haven’t removed the nails or the jewelry … i’m not a confrontational person but i want to make sure the manager’s words are expressed, does anyone have any advice on how i could go about doing that ? thanks in advance !!! :)
EDIT: should mention that it’s been about a week since i’ve seen them last since their availability is really scarce - so they did have at least a week to take off the nails …
heyitsmaria24159 points1y ago
You can do what my shift supervisor did to me. She complimented my stuff before telling me I’m out of dress code and what specifically violates it. And if for some odd reason I believe that’s not correct, I could ask the manager about it. She was nice about it and didn’t seem hostile. Very straightforward.
If this person keeps ignoring you again, that’s when you have to get someone involved like a shift or manager. It’s a health safety issue for a reason.
Here’s maybe something you could say: “Hey! I noticed you’re wearing jewelry and acrylic nails again. While I do think they’re so cute, it violates dress code for health reasons. If you believe this is unfair or a mistake, you can always double check with a shift or manager. Otherwise, I would appreciate if you please not wear them again going forward. Thank you!”
Mea-fae_Owl7331 points1y ago
This⬆️ 👏🏼👏🏼👏🏼just like to add use the iPad to show the partner the dress code policy so they could see for themselves.
sheep_heavenly155 points1y ago
Tbh your manager is the one that should be telling them! Offloading policy enforcement onto a barista trainer is not okay.
KatySheets55 points1y ago
This needs to be the top comment. Why in the world is the manager putting this on a barista trainer? OP, are you looking to become a SSV and need to work on coaching? If not, this isn’t your responsibility at all.
ArtisticSpinach [OP]3 points1y ago
sorry for getting back to this so late! my dream is to work my way up into corporate, and we’ve gotten new managers so they’ve been pushing me up through the ranks really fast .. since my 6 month anniversary is coming up i think they want to start preparing me for an SSV position !
when i first started training, my manager approached me and told me to mention dress code to them, which i was surprised wasn’t mentioned earlier ? but then again i’m not sure how the interview went (or if the trainee had nails during the interview)
zedazeni38 points1y ago
You tell them that they’re out of dress code. Tell them specifically what they’re wearing that makes them out of dress code and, if necessary, why the dress code is the way it is (nails/jewelry can break and fall into the food/beverages which is a safety and health hazard). Don’t be coy, just be straightforward.
You have Starbucks and the health department on your side. It’s your job to enforce these. What’s the partner going to do, report your for enforcing health codes?
ArtisticSpinach [OP]25 points1y ago
thank you so much! i’m definitely gonna try that - i think bc the last time i was scared to mention they were against dress code i probably tiptoed around it .. i’ll definitely be more straightforward !!
catarinavanilla28 points1y ago
I’ve had to do this a few times. Always start it with, “first of all you look fabulous and your accessories really tie the look together…” or something like that. “The thing is we can’t wear any rings/bracelets, acrylic nails here because it’s a Starbucks food safety issue.
Hit them with the logic: Rings: they fall off, get damaged from wear and tear on your hands, and I always like to mention a story of a barista who lost her engagement ring at work
Bracelets: similar in that they can fall off, get caught, and otherwise hinder your dexterity. Just like with rings too, you can’t properly clean your hands and wrists if you have jewelry on and there’s no time to a) take them off and put them back on every time b) keep track of them every time you have to remove them to wash.
Acrylic nails: while seemingly more secure than regular polish, they can still chip off into drinks and they can simply just hold more dirt in them no matter how much you wash.
If nothing else, emphasize that this job is going to require their hands be completely free and clear. Rashes, burns, aches, all jewelry and nails are going to do is make it harder for them to do their job, they’ll get tired of adjusting them, and stop wearing them to work
fuwaldah14 points1y ago
Just remember it's nothing personal, but they can't work like that. It's not just dress code, but health code as well.
itsdrewms9 points1y ago
Say something to the effect of “I don’t really care but the manager/shift would get mad at me if I didn’t tell you” – very non-confrontational and gets the point across as much as needed
yungfroggie6 points1y ago
i like to blame the SM hehehe.. they get paid to set the policy, you can throw them under the bus for things like this imo. “hey SM is really cracking down on dress code right now and nails are a health code hazard because of this this and this unfortunately :(“
chipqueen25325 points1y ago
definitely disagree with everyone here saying to blame the managers or whatever lol. it’s for food safety and cleanliness reasons, not just bc Starbucks doesn’t like how your rings and nails look. just remind them it’s policy and where to find the dress code and that everyone has to follow, no ifs ands or buts about it 😂
SNES1825 points1y ago
That’s a manager’s job. Not yours. You can bring it to the SM’s attention, but enforcement is not your job.
Necessary_Low9395 points1y ago
Just say “the sm told me to tell u…”
VirtualPen99125 points1y ago
Just be like “hey! Just so you know, while those nails and jewelry are cute, it is technically out of dress code. ): if you could just store your jewelry away for today and just make sure to not to wear them or nails again, you can use Starbucks.com/dresscode for any further dress code questions.”
Nothing too crazy and not a big deal
borrowedurmumsvcard3 points1y ago
just make it seem like it’s not up to you. that’s what I do when correcting someone on something. or i’ll make up that we got in trouble or something. my green beans were taking the pastry case down too early so I stopped them one day and was like “oh yeah guys! we actually got talked to the other day for taking it down before 7 so we gotta stop doing that, I know its dumb but I don’t want any trouble.”
SupaFugDup1 points1y ago
I think a big issue with confronting people on incorrect things is that I know that every time someone corrects me on something I want to curl up and die. I don't relish in making people feel like that, y'know?
So for a while I took this approach. "You know it's not me, it's corporate!"
But I know if my boss told me to stop doing something because 'corporate said so', I'd feel just as cruddy. And it doesn't make me feel much better to be this blind enforcer of corporate will.
I think the best approach is to own it, and explain your true motivations thoroughly. You can bring corporate up, but corporate tyranny alone rarely inspires.
>Hey guys! It's a small chance but a customer who comes in before 7 should be able to check out our pastry display. On principle, y'know? Corporate advertises this stuff so we have to deliver. Let's wait to pack up until we're supposed to.
TylerJ7163 points1y ago
I hit them with the "hey buddy, lookin cute, but sadly it's out if dress code"
elysemosunset2 points1y ago
I am a shift supervisor and my best advice would be Starbucks standard. Starbucks dress code is something we have to follow. I would simple have courage and say something along the lines of hey so I think we did have an discussion a few days ago about dress code and how we aren’t allowed to have nails or polish or jewelry. I noticed you still have those if you have questions or need to look back at the Manual I’m more then happy to help. I’d say as a trainee it’s your job to address all of the jobs requirement including dress code if they ask. No worries if you feel the need it’s not harping just helpful advice and you can always say it in a kind way :)
rlogranite2 points1y ago
Just tell them
[deleted]1 points11m ago
[removed]
dallizzlee1 points1y ago
I don’t really think you need to “sweeten” it with a compliment? It’s not an insult. They’re just out of dress code. Ask your sm for the printed dress code paper? “Hey, here’s this for you, just wanted to remind you of our dress code policies so you can be in code for your next shift!”
[deleted]1 points1y ago
[deleted]
board-certified1 points1y ago
just tell them they have to go home
TylerJ7161 points1y ago
I hit them with the "hey buddy, lookin cute, but sadly it's out if dress code"
yyz_barista1 points1y ago
Whenever I had issues, I just presented the policy to them, told them that they're not in trouble with me, but I just wanted to make them aware. And sometimes I'd just say the SM asked me to remind you of xyz.
Basically I tried to present the matter as that I don't have any issues, but rather I'm just the passer-on of information.
vkapadia0 points1y ago
Is this seriously a post?
Is "hey, (name), I noticed you have (thing that is out of dress code), that isn't part of the dress code, you'll need to change that" too confrontational for you? I'm a total introvert myself, I hate confrontation, but this isn't it.
ArtisticSpinach [OP]2 points1y ago
i’m a first time barista trainer - only been actually working as a barista for about six months, so i’m just trying to ask for some advice!
vkapadia0 points1y ago
Gotcha. Sorry if my post sounded rude, didn't mean it that way.
It's pretty simple, just tell them.
oogrrl0 points1y ago
"Ugh I LOVE high pants with short shirts! You should see my collection at home. However, if we can see your midriff you are not in dress code. The expectation is that you will be sent home to change but I have a sweater in back for moments just like this!"
Our mission is to provide everyone with access to large- scale community websites for the good of humanity. Without ads, without tracking, without greed.