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Starbucks Baristas: The daily grind

r/starbucksbaristas

Full History - 2022 - 07 - 02 - ID#vq54q5

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Fact or fiction? (self.starbucksbaristas)

submitted by annoyinglyuseless

So.. this customer named “Chad” has been coming to our store for 2 weeks now and has demanded we make him a caffè vanilla Frappuccino, no frapp roast, sub 4 shots of espresso. I was like cool, so vanilla bean with 4 shots, ok. Buuuuuut! He said no no no, stop what you’re doing (dt screen). You are to ring it up AS a caffè vanilla, but only charge me for 1 shot, and then in the ask me put 4 shot of espresso. Every single barista with a headset stopped dead in their tracks as I said Excuse me?!? And chad says, Yes. It’s something wrong with your pos system, but this is correct substitution, it states so in your (something) manual.

So! I’m here to ask… is this correct? If it is, where can I find this information because neither my shift nor my sm knew, or remembered anything about this, and they’ve been with the company for 8 years. I’ve only been with the company for 3.5 years and I have never heard of this either.

Also, I posted this here because I was thinking about posting it on the Starbucks sub but I don’t want customers to get ideas that might not even be true.

Zerokamour 70 points 1y ago

I would ring him up as the Vanilla Bean with 4 shots. I think he’s trying to pay less. If something is wrong with the POS, then it will be found out and fixed that way.

annoyinglyuseless [OP] 45 points 1y ago

Exactly what I thought. So he threw the biggest fit and we told him there’s no such thing on our menu and that it wouldn’t be fair to customers who buy crème Frappuccinos and add shots. He then started the name calling and threatened to call corporate. I said please do so, this is our store number, have them contact us. All while making his Frappuccino. But he literally holds up the line for 15 minutes having the same fight. We’ve charged him his drink for 1 week, the way he ordered it because there’s been a lot going on at our store and we barely had our store meeting and all agreed to stop charging him the way he wanted to.

East Texas peeps, beware.

Bazzock041 2 points 1y ago

This is the way. I do the same all the time - “here’s the number for corporate and our store # is this, my name is thus, you have a great day”

matthewlillardluvr 1 points 1y ago

where in east texas was this omg

aee78 51 points 1y ago

Decaf frappes don't get charged for espresso. So you should charge him the difference of shots. You didn't say what size.

I'm assuming he was referring to the beverage resource manual. And it does say it's 1/2/3 for swapping shots for frappe roast.

As soon as he started name calling, I'd have booted his ass.

And there are customers on this sub, not as much as the other one, but still quite a few.

Responsible_Snow7109 32 points 1y ago

But it wasnt a decaf frapp or a cream. The guys was tryna order a cafe vanilla frapp but wanted to sub the frapp roasts for shots of espresso. Dont u have to charge for it that way?

maidofpuns 13 points 1y ago

If you treat decaf shots as a substitution for frap roast without charging for shots, then you should also treat regular shots as a substitution without charging. I was always taught that if someone wants to specifically substitute shots in a frappuccino that you don't charge for it. If the shots are *in addition* to the frap roast, you charge. So in OP's case, they should have charged "Chad" for a (presumably) venti CVF, no frap roast, sub espresso 3 shots add 1 shot and charge for only the 4th (or "extra") shot.

Responsible_Snow7109 3 points 1y ago

Ohh i see what ur saying. Yea i was never trained on what to do in the situation of subbing the frapp roast for shots. I also have never been asked about that my entire time working with starbucks

maidofpuns 2 points 1y ago

Mhm, it used to be more common when Sbux was more actively promoting stuff like affogato shots. I'm at a licensed store now so we get it even less frequently than at my old corporate location, but that rule has always made sense to me and we still do it here when requested [:

annoyinglyuseless [OP] 12 points 1y ago

^this is my question too.

annoyinglyuseless [OP] 14 points 1y ago

Where can we find the beverage resource manual? Is it the recipe cards we get? Like the little flash cards?

Sorry, it was venti. But back to what you were saying. So is it just for decaf Frappuccinos? So it would be Decaf (whatever) Frappuccino and then you’d charge the “extra” shots? But then also, if he wanted regular shots.. it’s not this.

Sorry if I’m being confusing.

aee78 8 points 1y ago

Resource manual should be on the ipad or maybe partner hub. And pretty sure it use to say that there's no charge subbing the 1/2/3 regardless if it's decaf or not. It's probably been at least 5 years since I last looked at it, so it could have changed.

annoyinglyuseless [OP] 3 points 1y ago

I’m on the iPad and I’ve gone back and forth on the beverage resource manual and I can’t find it. If anyone finds it, can y’all let me know? I’ve gone through it 3 times and I feel blind now. Lol. Like it’s right in front of my face and I’m missing it.

Alarming_Base3148 1 points 1y ago

There are specific sections on modifiers for drinks in store resources folder. Have you tried those ?

I'm now curious too, because information like that is *not* on the recipe cards.

Maybe this where it also shows how to correctly build a Frappuccino with espresso so it is not soup. It makes me crazy that people just throw it the shot(s) in the blender.

persona-2 6 points 1y ago

iPad for beverage resource manual.

SelectAioli 26 points 1y ago

we have a regular at our store who we’ve fought tooth and nail about this. He’s super condescending and rude, especially to women and younger partners. He always gets a venti frap with 2 long shots and one regular shot (why?? idk sounds disgusting). He took it up to corporate, and our DM came back and said he gets the 3 shots for free. So i assume it fits with the 1/2/3 sub rule. However when he asks for the extra to be poured into an extra cup he gets a HARD no from me just for being as rude as he is😤

annoyinglyuseless [OP] 3 points 1y ago

2 longs shots?? No thanks.

Hoax_Pudding_Cup 24 points 1y ago

This is just more evidence that it takes one store to ruin things for everyone. It is not in any standard to sub shots for frap roast, unless it's decaf. One store caved and now a customer is on their high horse.

annoyinglyuseless [OP] 9 points 1y ago

He said Don’t worry, I’m only here for 1 more week. Like okay? But I want you gone now. Stop terrorizing me. 😭

[deleted] 15 points 1y ago

[deleted]

annoyinglyuseless [OP] 2 points 1y ago

Half decaf would also be free?

Zealousideal-Star448 10 points 1y ago

That dude lying through his teeth

annoyinglyuseless [OP] 1 points 1y ago

I’m definitely sure he is.

shesallglowedup 9 points 1y ago

I would just say sorry I think you’re confusing our decaf shots for frap roast but I’m gonna charge you for 4 shots

annoyinglyuseless [OP] 3 points 1y ago

Definitely using this. Can’t wait to hear what he says..

shesallglowedup 3 points 1y ago

Honestly if all else fails just show him on the app how he’s ordering it and that it charges for shots, that’s my go to for a lot of things

annoyinglyuseless [OP] 2 points 1y ago

Ooohhhh I like this. I’m definitely going to do this one.

Petty_Pentagon606 8 points 1y ago

I’m pretty sure someone even posted a picture on here within the past year but substituting shots for frap roast isn’t a charge and if it was a venti since it gets three then you would just charge for the one. I haven’t read the resource manual in a while but that WAS the standard for sure. If it changed you’ll definitely be able to check on the partner hub and or iPad if you want to know for sure standards.
* when I went on the app right now I rang up a Frappuccino then under shots I just put signature espresso so on the label it said “mocha cookie signature espresso “ but didn’t charge me for shots

queenregina92 4 points 1y ago

Under the roast you have to add a number of shots. It does charge you.

georgecarlinsneice 6 points 1y ago

He just wants to get the shots of espresso for free I’m pretty sure.

witchyybabe 4 points 1y ago

we have a lady who orders an espresso frap with 3 shots instead of froast and insists we just put it in the ask me. she claims to have talked to the district manager about it and won't leave the drive thru until we do it "correctly" so we've just given up.

annoyinglyuseless [OP] 1 points 1y ago

I’m so sorry you have to go through that. I don’t want to be part of this club anymore. I was semi-happy before this. Lol

fuwaldah 3 points 1y ago

Decaf Frappuccinos substitute espresso, and there is no change in price. This doesn't really seem all that egregious to me.

piratedashel 2 points 1y ago

This was something talked about around 14 years ago or so when we started making Frappuccinos the way we do now. Sub shots 1/2/3 depending on the size, and then charge for the extra. I don’t like it, i think it’s dumb, but I haven’t heard anyone talk about it since about 2009 lmao.

Mea-fae_Owl73 2 points 1y ago

Ok, a lifer here and even I can’t find the answer to this question. They have changed their rules so often I’m not sure which one to stick to or when it was last updated. Here’s my experience… when Frappuccino roast was introduced we could sub shots for roast (1,2,3) for no charge. It was on the recipe card for coffee Frappuccino (I have tried finding it on the hub using the sub espresso for shots and it brought up the recipe card with the words DISCONTINUED across the card). I heard from a partner that it was communicated in an update that we stopped doing it as of this year. I couldn’t find the update or anything that suggest either a yes or no. I used to call up PCC to ask for the exact standard on things but lately they don’t give real answers either. Honestly it’s up to the SM what they want to do. Some are “make the moment right” is the answer to everything and some are situational and these are are standards 🤷🏽‍♀️

JFay 2 points 1y ago

You can absolutely sub espresso for frapp roast without charging for each shot, but not being at work right now, I have no way to prove it. I’m not even sure it’s still on the books, but it was years ago.

rubberboss1 1 points 1y ago

This person is correct. 193xxxx

LY-_- 2 points 1y ago

Did he want decaf and an add shot? Cause decaf doesn’t charge. And it’s either 1 fr= 1 shot or it’s 1,2,3 for espresso frap

b99__throwaway 4 points 1y ago

unless i’m wrong, i’m pretty sure all espresso fraps only get one shot no matter the size

annoyinglyuseless [OP] 1 points 1y ago

Not decaf. He said, I want a venti caffè vanilla Frappuccino. No frapp roast, substitute it for 4 regular shots and you’re only going to charge me for 1 shot.

cartwheelkristina 1 points 1y ago

I just tried to "order" this on the app and a Cafe Vanilla Frap would not let me do 0 frap roast to fully sub it for espresso. I could only put it to 1 pump minimum. Adding 4 shots charged $4, and it would be the same if you put in a regular VB, but the base drink would just cost slightly less.

BlooperBoo 1 points 1y ago

Only difference is coffee base instead of cream. This guys just tryina give u the runaround

rnaggie53 1 points 1y ago

Hey this is very wrong. Charge him for 4 shots. Also when u do the math for caffeine. 1 shot of esp= about 3 pumps of frap. He’s scamming

annoyinglyuseless [OP] 1 points 1y ago

So my shift supervisor on duty brought this up. Told him that volume of frapp roast vs espresso is not the same and that it doesn’t seem correct. But eventually caved.

rnaggie53 1 points 1y ago

Damon I’m gonna look into this because I don’t know where this customer is coming from or where he heard this.

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