I have someone who comes in, 13 pumps chai, no water, 190°. It works manually, we refuse too. Instead we have started steaming the chai to x hot first then steaming the milk to x hot. Then give the steam wand a very good clean.

No I can’t stand burnt hot milk exploding on me. 190 or 170, they can’t taste the difference. This corporation create these annoying ass customers seriously, u won’t find them acting like this at another places like Dunkin’ Donuts

Is... is that even possible. The steamer shuts off at like 170 or 180 right?

they're gonna wait for it to cool down anyway before they can drink it surely??

Half the cup is going to filled with syrup so why even add the effing milk?!!!! Everytime we get a mobile like this I always want to ask how they're doing because, wtf!!! You just ordered half a cup of syrup!!!

I don't read the person's name until the drink is done and I'm handing it off so, sorry Kathy😅

I normally steam the milk and concentrate together for the drink and add hot water when they do this, your drink is mostly chai concentrate now babes I’m sorry it’s cold now

I flat out refuse to heat anything past what the machine does as extra hot. Very early on (2004-2005) in my sbux career, I free steamed for some needy 180° request and had the milk completely overboil and burn me (venti size as I remember). I WILL NEVER put myself in that position again. Burnt milk is not necessary and they cannot tell the difference between 170° and 190°. I simply accept the request and steam as extra hot. No argument, no discussion. If asked if it's x temp, I respond 'yep, it's extra hot. Have a great day. 😊'

we have a customer who insists one 190 and no one will do it for him because every time we try the milk boils over and burns us💀💀

Lady came in for a honey citrus mint tea “extra hot” yesterday and I’m like ma’am you barely can sip the drink because it’s that hot like how hot do you need it to be? Tongue blistering

Ma’am this is the Mastrena not the sun!!

yuck.

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