lilee_snuffles 6 points 1y ago
My advice would just be : breathe, relax. we all start somewhere . 💕
i definitely got really nervous, but your training should be two weeks. It’s usually organized , as your trainer guides you through certain positions a day. For example, customer support, cold bar and etc. Your trainer will guide you through everything for two weeks, so just observe, ask questions, and be confident in what you do 💕
Every Starbucks is different, and coming from a green bean finishing their second week of training, you’ll do great! I know it’s hard to shake off the jitters, but the modules you’ll do before each training helps! Feel free to take a little note pad and jot as much notes needed when you take your modules! Study as much as you like when it comes to the recipes, but just remember : there are baristas there that have been there for more than 3 months . Sometimes even they forget the recipes! Or even the SM or SSV too!
naiyama 5 points 1y ago
I’m 3 months in, first “real” job as well. (Before working here, I honestly never ordered anything from Starbucks so I kept getting the short, tall, grande, Venti thing confused for the first couple of weeks, had no clue on what drinks were served - I literally knew absolutely nothing😭)
1) My biggest advice to you is: ALWAYS ASK QUESTIONS! Everyone there will be more than understanding that you’re new and mistakes are bound to happen. It’ll take awhile for things to kind of click, but I promise you you’ll eventually get into the routine of things!
2) Let customers know that you’re still new / training and it’s taking some time to find the correct input if you’re slow at the front register or drive thru. Register layout personally took me awhile to get the hang of. Especially if the customer has a big order and/or a customized one - More often than not they’re very understanding and will slow down and repeat the order and add-ons.
3) When I get large orders and/or customized drinks, I like to repeat the entire order back. I also like to say: “is everything you see on the menu correct?”
4) Also, make sure you get into the habit of asking: “hot or iced?” And “what size?”
(It happened so often at the start where I forgot to ask what size or if it was hot or iced - tbh most of the customers just never seemed to clarify - and I kept having to ask people on bar to make drinks on the fly.
5) On that note about “making drinks on the fly”: ESPECIALLY if you’re on DT and a customer wants a remake or they wanted to add something more to their order at the hand-out window, please make sure to COMMUNICATE with people on bar / warming to MAKE IT ON THE FLY. They will need prioritize that customer’s item since they’re already waiting at the window.
- I’ve.. learned my lesson to be vocal about it rather than wait for people on bar to eventually pull the sticker with the newly added items… it can cause serious delays and long wait times 😰
- I think memorizing the shots and syrups is by far one of the hardest things for me to personally get down. I studied over and written lots of notes but when I’m working and it gets hectic, I still kind of blank out a lot on hot bar. 😅
- There should also be guides/ papers somewhere by the front register? That has shelf life times, guide on drinks, etc. I refer to it a lot when it comes to making sure I date and time things correctly.
[deleted] 1 points 1y ago
QUIZLET FLASHCARDS!! this helped so much for in-between my "finding a new location because I'm moving" period. Even just for 2 weeks you will be fine.
usichu 1 points 1y ago
biggest piece of advice is to take a deep breath and understand that it’s ok to be a newbie! you’re going to make mistakes and that is ok! mistakes help you learn in the long run!
always ask questions! i’m a barista trainer and it’s so helpful when my trainee has questions because it lets me know what areas they need more focus on. no such thing as a stupid question!
i like to write a mini guide on how many shots and syrups go into each drink based on size for people who are starting out! if your trainer doesn’t make one, feel free to make your own. it’s great to have on hand when you’re making drinks and great to study in your free time so you memorize it faster.
same with a drink guide, having a note on what to say in drive and/or questions to ask (hot or iced? whip or no whip? etc) is great when you’re taking orders.
again, the biggest thing is to just ask a question if you’re struggling! no one will fault you for it. i wish you lots of luck!