It gets better when you've been there for a few months. Idk why but it's like a hazing ritual to micromanage.
Definitely call in, and if you can afford to quit go for it.

You’ll eventually reach the point when you feel desensitized to the customers - they’re just passing faces, once they’ve got what they’ve came for it’s out of sight, out of mind. First day I was on drive thru, I cried. But now, I’ve had customers literally bitch at me and I just empty smile and say scripted lines.

With people you work with, it’s definitely harder and I can relate to the micromanaging. I made/make a lot of mistakes so I always had my shifts roll their eyes, sigh, and explain it through. But because of that, I’ve been able to learn what I did wrong and I’m pretty capable now. Work is work, and I just keep to myself and do what’s asked and needed of me and that’s that.

Having days off when you feel your stress and anxiety peaking is definitely needed for your well-being. You can call off before your shift starts and don’t have to explain anything else besides you won’t be able to come into work today. If you do feel like you need to give a reason, say you’re feeling sick.

You could also look into having less hours per week overall, like 15-20 per week.

I would say talk to your DM if you’re having problems with your SM, let them know how you’re feeling. As for rude customers, do not let anything they say get to you. I know it’s easier said than done but they are some of the most arrogant and entitled assholes I have ever encountered, and for me, it feels really good to NOT feed into their anger when they’re giving me attitude or yelling at me. I just say “Okay!”
It takes time to get the hang of things as a barista, I remember crying after every single one of my shifts but it gets better and I hope it gets better for you. Take a mental health day, breathe, relax, it’s JUST coffee :)

I relate on impulsively quitting a job 😭 it’s nice to always vent to my friends saying I wanna quit / call off but I don’t because I’m also paranoid of my coworkers gossiping and talking shit behind my back. And they definitely do amongst each other - one person was sick for the longest time and they had a whole petty conversation about them. Or they make fun of at least two baristas on a constant basis and I feel so bad for them. Pretty sure they say stuff about me too 😒 but I’m working bc I need money and I feel like my work experience would look so awful with me leaving in under a year + quitting my last job in about 2 months.

try applying at a dunkin’ donuts lol

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