It’s like when people order their grande drinks in a grande cup like “Oh thanks, I was going to make your grande latte in a trenta cup if you didn’t specify!”

Mobile ordering gives them too much power, and they don’t know what to do with it

I believe this happens when they try to take something out of a drink and then add it back in. Just like on the register if you hit no whip, and then whip on a drink that has whip by standard, it'll say "add whip."

😭😭😭 like bro if you want extra drink just say light ice omg

Honestly I think it's time that all our stickers printed like this (entire drink ingredients on every sticker). With so many customizations it'd make every barista's life easier plus cut way down on training time.

I know customers can be a pain and big dummies sometimes when it comes to ordering, whether they're trying to cheat a cheaper drink or what not, but our mobile ordering platform needs redone so badly. There should be no reason the option exists for them to enter a component that is standard in that drink. The amount of times a day I get "venti ____ in a venti cup" is ridiculous. If they just removed some of the modifiers on there, stores wouldn't have to try and keep up with ridiculously modified high volume mobile orders, product wouldn't be wasted on remaking drinks because customers don't know what they're ordering, and I think everyone's experience would be better. I've been saying since the day I started, if Starbucks would just hire partners that actually work in the stores to do remodel layouts and make changes and updates to the systems ect, things would run a lot smoother.🤦🏼‍♀️ Sorry I just needed to complain today.

I think it’s just an app glitch honestly

I'm surprised there wasn't an "add ice" mod goddamn

Had someone do this and asked for a grande in a venti cup and I was like “do they…want a venti…”

I’ve seen this so many times tbh I think it’s a mobile app thing

Lately they've been devolving. The other day a custie really thought they did something by saying add base, 4 pumps or caramel, 4 pumps of frappe roast. Etc. I'm like??? This isn't the secret menu!!! That's just the regular menu!!!!!!

it happens when you're ordering through the website/app and you click on additions. even if you put it on the default option that it's on, it'll print "add x". it's just shit app design.

To waste printer ink and sticker paper. And to teach you how to make drinks (do u catch my sarcasm lol)

Bruh, I had a regular that would come through our drive though and order the mango dragonfruit refresher, extra dragonfruit. We would ask her if she meant extra base or extra inclusions, she would never specify, and no matter what we did, it was wrong

Hahahaha! Maybe THEY should come wk at Starbucks if they know how to make our drinks already

Maybe they meant extra ? 😂

Should have made it without ice

me trying to rack in labor for my markout lol

To get extra without the upcharge lol

we got one like that today.. was literally coming on here to post it and then this was at the top of my page

Would be a good idea for training, that's what my first thought was.

😂😂😂