So I was working in dt and had a woman drive up, grab her drinks, etc but we’re out of straws so I told her that. She got a little irritated about that but also because she thought she ordered one of her fraps a venti but she ordered grande. I said something along the lines of “We only charged you for grande but we can remake it as a Venti if you want”. She wasn’t happy but she said it was fine so I had her go on her way.
Before she left she yelled at her kids and then snapped at me saying she needed another dome lid so I went to grab one and handed it off to her. Literally as I hand it to her she mutters “fucking fag”. She trying to be quiet about it but I think she wanted me to also hear it.
As she drove off, I mouthed “bitch” and I guess she “heard” me and came back in saying “I heard you. I was not rude to you at all and that is completely unacceptable especially in front of my girls”. So my shift manager handled her and gave her the store phone number to talk to our SM. This is not the first time a customer has lashed out at me for no reason and nothing seems to ever be done about it.
I just don’t know how to explain this in a way to my SM so that I’m not in hot water because I always work my hardest to make customers content even when they are assholes. I didn’t do anything to this woman and she decided it was okay to belittle me. It’s so disappointing that customers can get away with anything but I mouth a word and risk termination. Any advice for when I talk to my SM? Anything is much appreciated❤️❤️