yesss some of the uber drivers at my store are so entitled- sir, not only are you not a paying customer, you don't get to magically skip the line. everyone gets their shit in the order it comes out lol

yes!! i’m hard of hearing and this uber lady got pissy with me when i asked her to repeat the name of the order she was picking up. she would raise her eyebrows and make faces at me, but wouldn’t Raise Her Voice so i could hear her. most people just shove their phone in our faces, i would’ve preferred that!! we usually have ~3 delivery orders at a time and very little time to stop and pack them, so we usually just pack the orders when the driver gets there. it happened about 4 times with the same woman and eventually i just stopped trying and asked another partner to deal with her.. i understand it’s hot outside, but damn lady!! plus we were very obviously busy.

on the flip side, there’s one gentleman who we LOVE. he’s so kind, he knows us by name, and he always takes the time to converse with us when he picks up orders. truly a wonderful man and i hope he’s met with the same kindness he puts into the world :)

the ones that shove their phone directly in your face 🙂🙂🙂

There are some Uber drivers that come through the drive thru and simply refuse to get out of their car and it pisses me off

you can file incident reports on them

Most of them emailed my manager lmaooo. My manager defended us ❤️ We can only do so much.

The following lines usually shut them up, speak in a hostile manner if they’re hostile to you —that’s the only way to get their attention honestly. :

“You have to wait.”

“I have to hand you the order. You don’t pack it yourself. You can cancel if you want.”

“Well according to the app, you are early so stop rushing.”

I was taught that the uber driver must show you the app as proof they’re the driver. I asked this one uber driver to show me his app, and he got LIVID and was like “Why should I show you my phone?! That is my personal information!! I call uber and they said I don’t have to show you my phone!!” The thing was, he made himself seem very sketchy that I didn’t want to give him the order cuz of his resistance. He then yelled at me “go look at the tablet and you’ll see my face!! want to know the order?!?! *reads it out*” He was so abusive, rude, and all over showing me the app. I don’t really care if we don’t technically have to see it, that’s what I was told and how I was taught and his behavior was ridiculous. I reported him very quickly.

Lolol damn that sounds rough. Luckily the uber eats people that come to pick up orders at my store are not that rude and aggressive. If its not ready when they come in for it, we tell them were finishing up the order or we will tell them we have to finish packing it up and theyre actually very patient to wait for it. Do u think the driver did that to u cuz maybe their afraid of getting a lower tip or no tip or something? Either way, no matter the reason, u dont treat somebody like that. I hate when other people try to tell someone what to do or how to do their jobs or to hurry up.