once again, the app needs to stop letting people order decaf cold brew and iced coffee. i understand some people want the espresso taste without the extra caffeine but we have no way of knowing that!

It’s like whoever made the sbux app has never worked or been a barista at sbux lol

It means, they're getting an empty cup at mobile order pick up

I'd make it as an iced americano (Maybe ristretto) with the fixings of a nitro sweet cream, and have it at the handoff bar to explain to them we can't decaf coldbrew, but I did the closest decaf option + what it is.

Customer, if u want a decaf cold brew, it defeats the purpose of a cold brew. Like come on.

Tall Vanilla Sweet Cream Nitro Cold Brew, decaf, why is this even orderable?

Call it out as "Kinda Decaf Cold Brew" and you aren't wrong either way

Ngl I would have done a vanilla nitro with a decaf shot.

I’m sure whatever the answer is, the answer from corporate would be “it’s your responsibility to make the moment right.” Forget actually taking the time up there in corporate to go through the POS system and see if some things don’t make sense and need to be updated.

I was told to put a decaf shot and write a note saying it was a decaf shot added and the cold brew is still regular

I wouldn’t. NCB makes me so damn wired

When people ask for a decaf cold brew... I tell them we don't have decaf cold brew, but I can make them an iced decaf Americano instead. Especially when they want the vanilla sweet cream cold brew... I offer to make an iced decaf American, with vanilla and the vanilla sweet cream.

But nitro is unfortunately not one we can make decaf of.

I would tell them I can't make a decaf cold brew. Offer an iced decaf Americano with sweet cream Cold foam

[deleted]

I’ve had coworkers tell me to put a decaf shot, but they aren’t paying for a shot unless it says single. The app just gives the decaf option for no reason. I just cross the decaf off the sticker and explain it to the customer when they get there and change the drink if they request it

I just wait till they get there and explain it to them.

No waste of product and you can get a nice customer connection going on.

It means the customer is an idiot? 🤔🤷‍♀️

What did you end up making?

Means you wait for their goofy ass to get there. Hard to believe the app will even allow this.

It means they have no business ordering for themselves! But I would put the label on an empty cup and ask what they actually want (if they even know!).

It's impossible to make that drink

we just waited til they got there bc we do that when anyone orders nitro anyways so it doesn’t go flat. i was in the back when they came so i have no idea what ended up happening.

Just the nitrogen in the cup w/ VSC.

I wish they would base it off regionals , like some places has decaf iced coffee then in those areas they should have the button open to that door but if not it causes so much confusion and delay

I just looked at the app, and there isn’t an option to choose decaf, but there is an option to add a decaf shot so that’s probably what they selected and then it printed out looking like that. Knowing that, that’s what I’d do. Having not checked, because I like to get creative, I probably would’ve put equal parts ice and water into a steaming pitcher, pulled decaf espresso shots, added those to the pitcher and steam that to about 50°-60° and then pour it over a tall cup of ice. I know that’s doing too much, but I like to make it nice. That creates an aerated americano that layers itself and cascades like a nitro cold brew but uses espresso instead.

this is when u stick it by the mobile orders and wait till they get there to explain and ask if they want something else

From an app standpoint I think they add that under shots so maybe they added a decaf shot? That’s the only place I could see that would let you put decaf as an option. So maybe they think it makes it all decaf. If it was me I’d add a decaf shot and just explain to them when they get there hey our cold brew doesn’t come decaf.

I think they just want 1 decaf shot

Realistically I would probably hold onto the sticker to ask when the customer gets there, but its probably just made the same with an additional shot of decaf in it

I’d kinda make it decaf 🤷‍♂️

i would keep the sticker at handoff, and then when the customer arrived i would let them know that I don't have decaf cold brew, and i would offer them the next best thing: a steamed americano

what is this you ask? well, if you steam/aerate an iced americano you will end up with a drink that tastes and very closely replicates nitro cold brew, cascade and all. it's my go to recommendation when the nitro machine is down. it's a good substitute and offers a nitro-like drink but without the issues presented by actual nitro in this situation.

other than that, there's not much else. normally what happens is you have to explain to a customer that they selected 'decaf' under the "shot prep" menu on mobile, which doesn't technically affect cold brew or other drinks not containing shots. one could easily argue that they should understand that they are still getting cold brew, just adding a nullified label that per standard of the drink means and affects nothing. however, one could also argue that the customer may not understand the app fully and therefore it's a baristas responsibility to make the moment right. i respect both sides, but at the end of the day the goal is to make the customer's expereince the best it can be!

(also in case anyone wants to try this iced Americano concoction simply make a tall iced americano to standard with light ice, pour into a steaming pitcher, aerate until all of the ice is melted, and pour into a venti iced cup. it's actually really good ngl!)

add a decaf shot lmao

Not as bad as the peraon who wanted cold brew hot😑

if i had to make SOMETHING without asking i’d make an iced decaf americano with sweet cream.

Do everything normal and add a decaf shot

That’s a decaf shot bud.

Q

The whole point of nitro is how fast and hard the caffeine hits 😂 even if this was possible why would someone order it.

Anyone else’s store wait until the mobile order customers arrive to pour the nitro in the cup?

[deleted]

put a shot of decaf espresso in it?

I'd check your mop system! There might be a decaf cold brew that accidentally got turned on

Iced americano away

Id assume they just want a decaf shot in it since that's how they would select it on the app

I’d give them a tall nitro with sweet cream and a shot of decaf

decaf americano. no one has to know and they obviously won’t be able to tell the difference. 💁

even if they knew they wanted a decaf shot added, they probably didn’t put “single” to avoid paying for it. which is still annoying and confusing for us baristas.

I’d just add a decaf shot

Talk nitro cold brew with a single decaf shot, maybe?

Iced decaf americano with sweet cream foam is how I’d make it lol

Decaf air-icano lol?

I do iced coffee 🤷🏻‍♀️

Just make a sweet cream cold brew with decaf iced coffee? Cmon people put your thinking caps on, not that hard lol