Starbucks Baristas: The daily grind
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Yelled at while on DTO... again. (self.starbucksbaristas)
submitted by reddjedett
Guy ordered a cold brew. I asked him if there was anything else. Politely. He mumbled something. Unfortunately for me what I heard was "that's it". So I thanked him and told him the total. He yelled "I SAID GIVE ME A SECOND!"
Me, in my head: no this mf did not just...
Me, out loud: "...................................okay. umm."
.........
In general, I usually give them a good five seconds of silence before I respond to them... so that way they have a moment to figure out who the f they think they're talking to like that. Also, when I get yelled at, it's one of the only times I purposely turn on the DT camera... so they can look me in my face and really consider if they want to continue on this path.
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What are y'alls favorite "I got yelled at while on DTO" stories? And what is your go-to response?
(Note: These should be DTO specific stories; because DTR stories are on another level.... lol.)
Me, in my head: no this mf did not just...
Me, out loud: "...................................okay. umm."
.........
In general, I usually give them a good five seconds of silence before I respond to them... so that way they have a moment to figure out who the f they think they're talking to like that. Also, when I get yelled at, it's one of the only times I purposely turn on the DT camera... so they can look me in my face and really consider if they want to continue on this path.
​
What are y'alls favorite "I got yelled at while on DTO" stories? And what is your go-to response?
(Note: These should be DTO specific stories; because DTR stories are on another level.... lol.)
yungfroggie 35 points 1y ago
my favorite line, especially when it’s a super easy fix, is “um, okay? we can fix that” in a tone that’s like, trying to calm down a screaming toddler lmfao.
“I WANTED EXTRA ICE I SAID EXTRA ICE”
“um okay? i can fix that for you, don’t worry..? 🤨” *literally takes two seconds to fix it and they get embarrassed*
“I WANTED EXTRA ICE I SAID EXTRA ICE”
“um okay? i can fix that for you, don’t worry..? 🤨” *literally takes two seconds to fix it and they get embarrassed*
chicken-tiddies 21 points 1y ago
I get yelled at pretty often but I like to take on my *trying to soothe a toddler mid tantrum* voice and ask them if we can come to an agreement to choose kindness so we can get their order correct.
mercredi7 8 points 1y ago
This happens to me so naturally I don’t know why I suddenly turn into like a mom or something. It happened the other day with a very loud man and he was like oh my world is ending! (He ordered two travelers and we had to brew more Pike but he had to be somewhere in 10 minutes). I said, “I’m really sorry to hear about that ☹️” it sounded like I was talking to a 6 year old, completely slipped from my mouth.
chicken-tiddies 6 points 1y ago
I'm not sure what it is about the mom voice, especially bc I have no children, but it almost shames them into acting right.
Chub-boat 15 points 1y ago
One time a man absolutely screamed at me because I had to ask him twice if he had said that he wanted cream in his americano. My shift at the time was on food and swapped with me so that I wouldn't have to continue to deal with him.
Easy_Appointment_828 9 points 1y ago
i had been at sbux two weeks and had to check with an ssv to see if we could accommodate a modification, so i put the guy on hold and he started yelling at me. everyone on headset was kind of like “goddamn he’s in a bad mood”. when he got to the window, he told dtr that i was “the rudest motherfucker [he]’d ever met in [his] life” and when i confronted him and told him i was brand new and had to check with a manager to correctly answer his question, he called me a bitch and told me that he got that done “every damn day”…no partner recognized him lol. my ssv yelled at him and denied him service though 😁
reddjedett [OP] 6 points 1y ago
SSV's who step in and do this are the real heroes.
Affectionate_Fart 9 points 1y ago
My best moment was when we were out of spoons (and I didn’t know…) and this woman In the cafe was screaming while I was on bar support and DTO. I turned around during an order and said “hey what’s up?” She was like “there’s no spoon!” And I went “okay…” and she said “how am I supposed to eat my oatmeal? Ugh. Can I have a spoon?” I looked at her and in an air head voice said “OKAY!” And the. Over the headset they said “we have no spoons.” So then I said “we have no spoons…we have…forks?” She sighed again and said “well can I have a fork?!” And I stupidly nodded and said “Okay!!!” And in my bubbly way told her “HAVE A GREAT DAY!!!!”
To make the moment perfect, I had just dyed my hair blonde and was treated as though I was stupid per my hair color choice. It was great.
To make the moment perfect, I had just dyed my hair blonde and was treated as though I was stupid per my hair color choice. It was great.
reddjedett [OP] 10 points 1y ago
AH, yes. The classic I'm-on-DTO-but-customer-in-cafe-is-harassing-my-bar-partners DTO dance. The amount of times I have put a DT customer on "I'll be right with you" hold and had to address a cafe customer "CAN I HELP YOU????????????????" like bruh, can you see they are trying to make drinks at 75mph? The lack of awareness astounds.
Affectionate_Fart 2 points 1y ago
Our store does weird shit. So DTO is supposed to be bar support because second bar is next to the DTO order platform? But it was also like after peak but before bar 1 left…weird situation.
Also had an intriguing convo about coke (drugs) and how the 80’s were a hell of a time and the dude settled for caffeine instead lol
Also had an intriguing convo about coke (drugs) and how the 80’s were a hell of a time and the dude settled for caffeine instead lol
Responsible_Snow7109 2 points 1y ago
Lmao i was extremely tired once and there was a guy at the register ordering and i was on bar and it was slow. So just to start conversation, i said to the guy "im tired" cuz i had been yawning like crazy. And i continued "yea i kno i work in a coffee shop but im also sick of the drinks".....so he said "have some cocaine" i was like: 😳
mushmushmushmus 7 points 1y ago
some lady yelled at me when she came through drive through to pick up her mobile order saying “I WILL NOT be accepting this. This is NOT light ice”.
I went to go get it remade (mind you during peak with literally only three people including me on the floor). She starts conplaining how she gave us enough time by mobile ordering it and doesnt know why her drink isnt ready.
“Ma’am, your drink was ready for you when you got here” and turned away to take the next order. I was tired and just kinda snapped. I didnt really process what happened until later but ngl it felt nice seeing her embarrassed after.
also, there was like no ice when we handed it to her so we put like 3 ice cubes in there when we remade it
I went to go get it remade (mind you during peak with literally only three people including me on the floor). She starts conplaining how she gave us enough time by mobile ordering it and doesnt know why her drink isnt ready.
“Ma’am, your drink was ready for you when you got here” and turned away to take the next order. I was tired and just kinda snapped. I didnt really process what happened until later but ngl it felt nice seeing her embarrassed after.
also, there was like no ice when we handed it to her so we put like 3 ice cubes in there when we remade it
reddjedett [OP] 3 points 1y ago
This reminds me of one of our new "favorite" regular customers. Comes through and gets a Trenta cold brew with 15 stevias and a "splash" of heavy cream. So we put light heavy cream in it. Then he gets to the window and says there's not enough heavy cream. We take it back and end up putting a normal amount of heavy cream in it, and he says it's good.
He's one of those customers where you know what they order isn't what they want... but they order it like that anyway... even if you explain to them if they order it \[this way\] they will get the drink they want, they still stubbornly order it the wrong way. So we, as baristas, have to know when he pulls up that he doesn't actually mean a splash of heavy cream.
.......we don't get paid enough for this. lol
He's one of those customers where you know what they order isn't what they want... but they order it like that anyway... even if you explain to them if they order it \[this way\] they will get the drink they want, they still stubbornly order it the wrong way. So we, as baristas, have to know when he pulls up that he doesn't actually mean a splash of heavy cream.
.......we don't get paid enough for this. lol
b0gw1tch 5 points 1y ago
Turning on the camera is such a power move I'm in awe of you
Agreeable-Ad7225 5 points 1y ago
I was getting a guy just a cup of coffee and I asked if he wanted cream and sugar to which he replied just three Splendas, so ofc that’s what I gave him. He took one sip and proceeded to yell at me that it had no cream, this is the worst Starbucks he’s ever been to and I need to learn the trade. Luckily, after awhile he sat quietly in the cafe but then came back to grumble some more.
reddjedett [OP] 3 points 1y ago
Wtf does "learn the trade" even mean? Sir. There is not a "pour coffee into cup and mix in sugars and read your mind about wanting cream" trade.
Responsible_Snow7109 3 points 1y ago
Lmao how the hell are we supposed to kno u want cream???? Why do people get mad at that? What does he mean u need to learn the trade? The trade of mind reading? Lmao
BabyH1ppo 4 points 1y ago
I like getting yelled at for the order not being on the drive through screen because I'm either making a drink or at the ovens. Really gets me going
reddjedett [OP] 5 points 1y ago
Or when you're typing in all the modifiers for a drink and you haven't pressed light ice yet and the customer yells I SAID LIGHT ICE.
me: "......................................................................... yes, ma'am. I just haven't pressed the button yet."
them: "oh.... HAHA ok good"
and they play it off by laughing.
me: "......................................................................... yes, ma'am. I just haven't pressed the button yet."
them: "oh.... HAHA ok good"
and they play it off by laughing.
BabyH1ppo 2 points 1y ago
Oh yeah. That's the good stuff 🤤
Necessary_Low939 4 points 1y ago
I don’t work in a drive through store but when customers get nasty I usually talk way louder than them and still saying thank you in a condensing way.
Kindly-Trust7211 3 points 1y ago
This one lady was literally WHISPERING and I had to ask her to speak up and her order about like 5 times and then she started screaming lmfao. Like when I say I can’t hear it’s not for funzies 🫠
frannyyyy_03 3 points 1y ago
i didnt exactly get yelled at nor said something back to them, but some lady asked for mandolins and i asked if she wanted regular or the chocolate, and she said in a very rude tone that we “dont sell chocolate”, even tho, yes, yes we did. so i just didnt bother and told her total then my coworker came up behind me with the chocolate ones as well and asked, which one was it again? and we loved the face on her look afterwards
ashley0927 3 points 1y ago
We were on a 3 man on the weekend and a regular screamed at us when she was told “I’ll be with you in a second” and the line was all the way to the street. MISS YOU CAN SEE WE ARE BUSY.
floofxs2 2 points 1y ago
I just hate when they say “Hello” immediately. Lol it’s so dumb. I’m laughing now because it’s been forever since I’ve worked at DT.
And not yelled at but this one I really loved for a you have no logical thinking award… Lady orders an iced London fog in the DT (as suggested by SM) we make them aware that the drink needs to brew beforehand and how it takes X amount of time. The lady says “no worries the line is long so it should be done by the time I get to the window”…. Do people really not understand how a line works? I wanted so bad to say “yes but they all ordered drinks in the queue before you”… but instead I said nothing, was a nice DTO and started the brewing for my drive bar partner.
And not yelled at but this one I really loved for a you have no logical thinking award… Lady orders an iced London fog in the DT (as suggested by SM) we make them aware that the drink needs to brew beforehand and how it takes X amount of time. The lady says “no worries the line is long so it should be done by the time I get to the window”…. Do people really not understand how a line works? I wanted so bad to say “yes but they all ordered drinks in the queue before you”… but instead I said nothing, was a nice DTO and started the brewing for my drive bar partner.
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