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Starbucks Baristas: The daily grind

Full History - 2022 - 07 - 17 - ID#w1f33e
35
I wish SSVs had a little more leeway. (self.starbucksbaristas)
submitted by Affectionate_Fart
Since I’ve transferred to my new store, I’ve been hit with attitude after attitude. From catching side glare eye rolls, getting push back when coaching, or even when asking them to restock their fridges when they’re busy on their phones (which shouldn’t even be out!) I wish I had the ability to do a verbal warning so they could see that shifts have some leadership ability and the coaching we do is important. I had a barista literally jump behind the bar and start warming her food (before clocking in, no uniform, no introduction of who she was…pulling her food from the oven and I watched her) and I just looked at her and said “really? Who are you…are you a customer or a partner?” Then give me attitude once I coached her.
piratedashel 10 points 1y ago
I have zero problem telling someone to clock out and go home if they are going to continue to give me attitude. I get along great with all my partners, but if they’re being disrespectful consistently, you have to put your foot down. Other people need to see that you are not going to tolerate that kind of treatment.
Affectionate_Fart [OP] 4 points 1y ago
See the only issue with that is I only have a 3 people play for peak, and a two people close, if I send someone home then I’m SOL for coverage as we either close early or screw over our night crew. My sales are 2-3k a day with mainly mobile orders. So sadly…my hands are somewhat tied.
piratedashel 1 points 11m ago
I might actually find a new store. You’re miserable, and your store is in closing territory anyway.
Affectionate_Fart [OP] 1 points 11m ago
Im finding my balance. I have a year or so left of my degree before I’m out. Im only staying for my degree.
piratedashel 1 points 11m ago
Ah. You’re store is too slow for this lol. 🤷🏻‍♀️ sounds like a management problem.
Affectionate_Fart [OP] 1 points 11m ago
My manager is actually pretty great. It’s just…the younger generation mindset…
HappyBarista 10 points 1y ago
I can relate to quite a bit of this! I agree with you, we definitely need something that would help baristas understand that when the SM is not running the floor, the ssv is there to make decisions about what to do when and to give directions to them.

I started working for Sbux in 2015 so I’m not a new partner. I am working in a new store and all of the baristas are less than one year partners. There’s one in particular that has got really bossy with me several times. I don’t mean a gentle coaching. I’m talking about reaching in front of me and telling me that I’m ringing a drink wrong and pushing buttons on my register to show me how I should be ringing the drink!
Loose_Bumblebee 1 points 11m ago
i’m not a ssv, i’m a barista who has been here about 4 months and i’m usually on bar but i’ve been on register and warming for the past few days. i feel like i didn’t have enough time on register during training and i was always thrown on bar so i could never memorize where everything was. anyway… long story short, im always getting berated by other baristas (who have been working less time than me) to “ring correctly”. mind you, i am ringing up just fine. it’s the customers changing their minds at the hand off bc i can literally hear them say “i asked for xyz” like no you didn’t. and then the baristas make it like it’s my fault and say make sure you ask if they want (blah blah) which i did and they said no! UGH. i even had a ssv tell me to ring up the milk on the left side and not the right for a latte which is literally what i did! (it showed up as “add oatmilk” on the sticker. like that is not my fault, that is the IT departments fault). i used to take everything personal but now i just feel detached from everything. i’m really trying but i feel like everyone is always nit picking at me for things that are not my fault. i’m constantly getting corrected for things i didn’t even do.
Affectionate_Fart [OP] -2 points 1y ago
I don’t understand this…entitlement(?) To not do the job that is expected from them. The majority of baristas are bullies, throw attitude to customers, say “ugh this is a nasty drink” in front of the customer…and again..:dress code! You’re there to work; not look cute in your CrossFit shorts and sport bras…this new generation. (I was also an old partner from 2014, so I think that has something to do with it).
HappyBarista 1 points 1y ago
Yes!! There’s NO respect at all!! And to make my situation worse, the SM doesn’t care about it. The SM highly favors the morning crew and the barista (I mentioned earlier) who has bullied me.

I actually asked my SM how they would ring the drink and they said they would do it exactly how I did it! So I know I was NOT wrong.
Affectionate_Fart [OP] 3 points 1y ago
I have a feeling that there’s a partial comprehension as to WHY this happens and it has to do with the labor force…possible shortage. I mean we’ve never really had these issues back when I was a prior partner (and coming back from being a prior partner is kind of…hard because I compare at lot of prior trainings and teachings and have a hard time realizing that six years is a long time and things have honestly changed…)
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