Starbucks Baristas: The daily grind
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I finally get it (self.starbucksbaristas)
submitted by nakedavocado
I've always been so frustrated with the customers who come through during rush and order 6 fraps and then complain about the wait. "Don't they understand how much time one frap takes? How many steps there are in a caramel crunch?" And today I got my answer: they literally think it comes out of a machine like a shake at McDonald's. We were out of both bases today due to spot outages and in the 2.5 hours I've been here we have had three different customers ask if our "frap machine is still broken."
Yes, customer. The frap machine is broken. But the machine is me and the break is in my heart 😭
Yes, customer. The frap machine is broken. But the machine is me and the break is in my heart 😭
RavenMcG 100 points 1y ago
Most customers really don't know what they are ordering even if we have told them a million times.
Responsible_Snow7109 62 points 1y ago
Thats how ive always felt with the no foam cappuccino people. Im like ahh yes, theyre probably used to the gas station/convenient store cappuccinos where u press a button and all of it comes out at once (milk + espresso if thats what its even called) lol
Kinsamiss 17 points 11m ago
My drink is a dry cappuccino. I’ve had to teach so many baristas how to make one. Also. I’d get the question. wHy iS tHe CuP sO LiGhT? Umm sir. You ordered a cappuccino. It’s mostly foam.
Responsible_Snow7109 13 points 11m ago
Yea lol a while ago i had a lady come in and she was waiting for her friend so she ordered her drink and sat at one of the tables across from the bar which is what I was working on it and she had asked me at one point why her cappuccino is very light and then right after that she told me that she hasn't been to Starbucks and years and he specified that it's been 10 years since she hasn't been to Starbucks and then she said that she never remembers the cappuccino being that light. Her issue wasn't that the cup wasn't full. Her issue was that it was lighter than she remembered 10 years ago lol
Kinsamiss 9 points 11m ago
I mean. I make mine ex-dry. A friend calls it caffeinated air. He’s not wrong.
Responsible_Snow7109 5 points 11m ago
Well your friend is not wrong lolol😆
OkElephant2285 32 points 1y ago
I think that's how people think all our drinks are made tbh, explains why people who order light ice drinks complain they're too milky/watery
Electrical_Metal_106 19 points 1y ago
I’ve started asking people who ask for light ice if they want extra milk or extra room. I’m so sick of them coming back saying their drink is too milky. I’ve actually had people say “I don’t know” when I ask them this. I’m not sure what they think they’re getting instead of ice.
brokeCarGuy408 16 points 1y ago
Or when there’s 16 drinks on cold bar and a lot of people waiting then getting mad when a hot bar drink customer gets there drink before them 🙄
Necessary_Low939 11 points 11m ago
Yeah they act surprised and be like I ORDERED BEFORE HIM!!!
Tvdrone16 12 points 11m ago
Naw Starbucks customers are degenerates, I can't stand it anymore. Had a lady hound my store because I only had 10 bottles of vanilla and told her I wouldn't sell her any. She tried to get everyone in the stores names and stuff, and my manager just ended up giving her a free bottle anyway. Fuck Starbucks and fuck the customers.
nicolelynnejones 10 points 11m ago
Yup. We live in MA where Dunkin reigns supreme and I had a guy order an iced coffee with cream, then ask me for 2 sugars over the counter before I finished his drink. I grabbed 2 sugar packets, opened them, poured them in his coffee and then he goes “God that’s taking so long. They don’t give you a machine with a button on it like Dunkins?”
Zealousideal-Star448 9 points 11m ago
I can tell a customer a matcha frap with Java chips is called a lizard and they would believe me
naiyama 3 points 11m ago
I love that
AmIAwakeOr 6 points 1y ago
I feel your pain. Several of my customers believe for some reason that mocha means coffee/espresso and get upset when they end up with a super sweet drink instead of a super caffeinated one. Even after the 100th extra mocha mobile order... 😩
violaaesthetic 13 points 11m ago
That’s like. Understandable though. Mocha does imply coffee in the common use of the word. Starbucks just uses “mocha” instead of “chocolate sauce”. That’s unique to Starbucks so I really have a hard time faulting customers for hearing “mocha” in a drink and assuming there will be a coffee element added along with the chocolate
AmIAwakeOr -6 points 11m ago
Fine but you're telling me the average customer can use the term referring to Kenyan or Colombian coffee beans instead of what it means at the coffee shop they frequent everyday in America? Nobody uses it that way at Starbucks let alone any other popular cafes...
violaaesthetic 10 points 11m ago
There’s so much going on in this reply I don’t know how to continue the conversation meaningfully. Like………. how long have you worked at Starbs? Did you have any prior coffee knowledge? Where are you basing your assumptions about the average customer, and how much do you really know about the definition and etymology of “mocha”?
AmIAwakeOr 2 points 11m ago
Look. It's simple. Don't walk into a "Starbs" and ask for extra mocha when you want more espresso. Not hard. All I'm saying. I don't go into a place with specific terms and then refuse to use them. I don't go into McDonald's and ask for a frappe and expect a shake or viceversa.
[deleted] 1 points 11m ago
[deleted]
rosaliecrowe 9 points 11m ago
I've been getting people lately who think cappuccinos are supposed to be sweet! Yesterday customer "my cappuccino isn't sweet" me:" that's because you didn't ask to have any sweetener" 😂
jazzysoranio 5 points 11m ago
I’ve had customers that didn’t know we served coffee soooo
Necessary_Low939 5 points 11m ago
The best response would probably be: “the machine at McDonald’s ain’t broken!”
ricardimus 3 points 11m ago
Dear god do I feel this. We are the machine, and yes, so many of our hearts are either broken, breaking, or going to be broke. I use to have dreams, but now I’m just a frap machine.
Take my freebie award comrade!
Take my freebie award comrade!
Sarah_Grace2005 3 points 1y ago
If it makes you feel any better , we ran out of frap roast today.
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