The trick is knowing how to read the room. Some people are easygoing and some are not up for chit-chat. Asking how they are doing today can give you insight as to who they are. If they smile and return the question you are more likely talking to a nice person who might appreciate some banter. If all you get is a short answer back then you're likely talking to someone less into small talk. After the type of person is established you can bust out something witty or just slap the lid on and say have a nice day. 😌

Start a poll.

"Hey, we're taking an informal poll to settle an argument/for fun/etc. Is a hot dog a sandwich?"

I'd like to begin by saying that sometimes, people just don't want to talk. It's not your fault, and as long as you made an effort, there's no shame in it. Anyways....

If you run out of options, try to select from what they've already provided you. Make a comment on something they ordered, even if they just want water (Sure is hot today, huh? Glad you're staying hydrated!). Or if their name reminds you of a song (Roxanne, Sherri, Stacy, etc), mention that. And if you get no reply, at least you tried. :)

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I honestly just compliment something they are wearing and ask where they got it from. Or just ask if they are having a good day. People usually gimme short answers just don’t wanna talk, i respect it and just move on

Ask about tv shows, books, what side are they on for Black Friday? Do they shop Black Friday or sit and watch the chaos online? In their opinion what’s the best Disney movie? Best Pixar? Is star wars originals considered Disney in this scenario? Any Disney channel originals they like? Favorite childhood movie/ tv show? Favorite musicians? Best song ever?
Edit: I have a small spiral note book from the dollar store and I write some of their answers in there, makes them feel valid even if I never look in that book again

Greetings,

I think that while it is important to make some attempts at connection as a general rule of thumb, the primary objective is always going to be getting the customer what they request and satisfying them within the boundaries of company policy. Connecting with them abd forming friendships is, to me, secondary to the point that it is not a failed day if you go without this for a shift. I think it is also important to know that the lack of common ground between customer and worker (in terms of personal connection) is not a *bad* thing. That said, the goal of a positive experience in the cafe is always a common ground (which can be accomplished merely by simply giving them what they order in a timely manner with respect), so if nothing else happens, focus on that.

That is my two cents, anyway.

Cheers,
co is