I like this reply. Ur not coming at OP. Ur simply and kindly giving a quick suggestion and overall just a good vibe! I've seen posts where a person would post about a situation and people start coming at them for it and so its refreshing to see a response such as urs!

Greetings,

It took a while, but thank you so much for the kind comment (I would award you if I had reddit funds). One circumstance I did not mention is that my coworker was already very stressed out (nobody would leave us alone to oir duties, and though she was not saying it, I could tell ahe was starting to get stressed out by the mountain of work we had left to close (closing is a really big deal at our store, amd you can get reprimanded if closing duties are not completely done). I turned him down, in part, to spare any more work for her. I really did, and still do, understand that saying no to a customer (in whatever fashion) is taboo because customer service is priority and all that (which, to me, is sometimes debatable depending on the situation, but that is a different discussion), but I always try to keep the sanity of my coworkers first where I can. In cases like this, the customer satisfaction, in my eyes, just was not worth potentially adding to my partner's pain at the time. If his frappe fix is so important, then he just come back tomorrow or some other time (not right before the store closes, if possible)

The other thing too is that even of frappes do not take a lot of time, I was trying to factor in that the time it takes to make add another drink, regardless of how little time it takes is time I could have spent doing something else, and every single minute counts during the final stretch in my eyes (especially when our store makes such a big deal out of every single closing task being totally completed to the point of pulling closers aside next shift to talk to them about every micro task that slipped through their fingers).

I do appreciate the response though, and I will keep everything you said in mind.

Cheers,
co is

They didn’t wanna make four fraps. But if it’s the same I’d combine them if I can

Greetings,

Sorry it took a while to respond, but thanks for your comment. I try not to make it a habit, but things get pretty crazy sometimes and we had a lot of closing stuff left to do because no one left us alone. Luckily, one of my managers are super cool it and understand, so there that.

Cheers,
co is

Greetings,

That is a very interesting rule you had there, and I am glad it got culled. You make a fair point, and I would not dispute it. What I will say is that my train of thought at the time (and even now) is that even if it does not take much time with efficient work, it is still time that needs to be wasted that could have been used toward completing our closing duties (which our store males a deal of). My partner was already quite stressed as it was, and every single minute counts in times like these in my eyes so I decided im that moment that burdening my partner even more and making her day worse was not worth that one frappe sale (of I got in trouble for it, I would not have regretted it).

Cheers,
co is

Greetings,

That is fair, and a good idea too. Thanks for responding.

Cheers,
co is

If you have to make a pitcher of iced tea, you can date it for 12 hours and it’s still good for the morning!

Technically even with in 2 minutes one is required to take the order. Yes it's rude but opening hours exist for a reason

Greetings,

I understand that refusal, to whatever end, is ultimately still against rules. I did not mind risking trouble later, but at that moment, my partner was already stressed enough as it was with the mountain of work we had left so I just decided that the one frappe sale was not worth adding even more work to the load (even if it dpes not take long, it still takes time that we could have used to complete all our closing duties, something our store makes a deal of)

Cheers,
co is

Greetings,

That is fair. Just to clarify though, if I ever tell someone we cannot make anymore of frappes, then I normally tell them it is because I am cleaning the blender and will not have enough time left to get to a frappe before the store closes, and they always take that well enough (given the amount of time left before store closes). I would never just outright say I do not want to do this to a customer. I this particular case, the cleaning blender cop-out was not an option because I clearly had another frappe order in the works.

Cheers,
co is