Please for the love of all that is holy teach your green bean how to break down and put together a pump. If I end up with a hybrid pump of hot bar mocha and half a cold bev collar again I’m gonna lose it.

Honestly? I wish somebody had taken the time to explain to me early on that accidents happen, and that I won't get fired if I keep forgetting whether this drink gets one or two shots. I know my trainer was trying to be nice, but the face he made every time I messed something up made me feel like I was dumb and wasting his time.

It's a simple thing, I know. And logically it's so obvious that it rarely gets said. But some people (like me) get really bad anxiety, especially in the stress of learning a new job, surrounded by people who make everything look easy. I probably could've learned faster if somebody had simply said "It's okay, we'll just try again. Don't focus on them, just focus on this and try again."

i would have loved to been given more specifics about what to do on cs! my trainer basically said to just do things that you're asked or look like they need to be done, but i didn't know what "needs to be done" looked like, so i would often just stand around and restock cups and wash dishes until someone started freaking about how we're out of mocha or whatever.

just give them a general idea of what to check (mocha, refreshers, vsc, things that u run out of often) so they don't feel useless when nobody's asked for something or overwhelmed when everything is suddenly empty.

That macchiatos get one less pump lol and literally everything. I was trained so badly and just watched everyone else and trained myself. Now I’m a trainer and i over train.

There's so much information that's it not possible to learn it all during the training period so introducing and familiarizing them with the important sections of the Store Resources app on the store iPad might be a good idea (sections like Recipe Cards, Food Cards, etc.)

Congrats!! I was asked if I would like to become a trainer as well and have been keeping a mental list of things I didn’t know that I will make sure to teach!! Some of these could be really basic but this was stuff I pretty much learned as I worked there longer and not during training
1. ALL cold brews get syrup in 1/2/3/4 unless they request a specific amount
2. All cold bar drinks get half pumps
3. Apparently when replacing kegs you’re supposed to do in(white) first and out(black) second
4. If you are making an iced royal English tea latte you can use our black tea from cold bar!! (My ASM taught me this one. The black tea is identical to royal English)
5. Teach them to scrub dishes not just rinse it out and throw it in the Hobart- the white containers are supposed to be white not stained with stuff that can be EASLIY scrubbed off
6. Don’t put Carmel bottles in the Hobart it melts them and the nozzles will leak
7. Don’t let shots sit in the shot glass for a long time; there is a lot of beef if shots actually die or not but if they’re sitting a while they don’t taste as good
8. The little star on the bar wheel indicates if the shot was a good or not- if there is no star pull at least 5 shots before making more drinks, this will allow the machine to automatically adjust the grind and pull the shots correctly (learned this in coffee master program)
9. Identify which partners would be a good person to ask a question if when they’re off training and have a question they know who can give them a correct answer (like other trainers or SSV)
10. When taking an order and a customer wants a syrup in their ice coffee ALWAYS ask do they still want classic, if yes push classic so it shows up on the sticker in addition to the other flavor, if no push no classic. Helps communicate and reduce confusion
11. Don’t be lazy, shake all refreshers and teas. It makes the drink nice and cool and not warm on the bottom and watery ice on the top.
12. Venti hot americanos get 4 shots!! (Didn’t learn this one until at least 6 months in haha)

Uh I think that’s all I think of right now. Let me know if you have anything that’s a good idea to teach so I can add it to my list whenever the day comes when I get my own green bean!